I'm glad to hear that Ellie from our Customer Services Team was able to assist you. I am a single mom to a teen girl and all she wanted were cool clothes for Christmas. Can I return more than one order in the same parcel? My order was send and received in the time frame specified and the item was as pictured on the website. In order to fix their mistake, I chatted with a representative (took 30 mins to reach a human) that made me take pictures of what I received. Wow. Take care x. I have a very similar issue. I told her I never received one and therefore did not have one. I am so upset and angry to go through this days before Christmas. It's wonderful to hear Karen was quick to resolve your query and I will be sure to pass your feedback about her excellent service on for you.Have a lovely day - X. Jayne Y helped me out efficiently and effectively to initiate a return when I couldn't access the return portal. I returned the boots and only received $22.10. You can check shipping timescales here. Nasty Gal is a popular online retailer that's most popular for selling chic, classy, edgy clothing. Exclusive. Replies to negative reviews in < 24 hours. View in Dark Mode. - Make sure the offer can be used for what youre purchasing. Checked my email and I received an email on April 25th saying I successfully returned my order and the money would be in my account. event. The order number was GUK106037296 and the missing items are: Your browser does not support embedded videos. Meet the new Nasty Gal app. The refund will go back to the payment method you used when placing your order, once we've done our bit you'll get an email confirming its on its way. The dress I paid $58 for literally started ripping at the seams. 3. i ordered 7 items from nasty gal two weeks ago, it said it's all depatched after 2 days. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Extra 10% off New Arrivals Nasty Girl Promo Code. You'll get an email once we receive your returned item. I have the dress away, wasting about $57. We will be more than happy to look into this for you and so we can do this, please can you reach out to our customer service team using one of our available contact avenues here:https://www.nastygal.com/page/faq.html#contact-usWe aim to respond to all queries within 24 hours and will be happy to help with this.Thanks - Dean. If this isnt available, in your area then youll need to get in touch with your local post office. Online Deal. Received my order with 5 items missing from it. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I urge you to check the reviews before ordering from this vendor and if you know like I know, you will not order from them period!!! Have been waiting over two weeks for an order with zero updates on where it is or when/if I will receive it. The quality of the products compared to these low-prices is excellent. Verification can help ensure real people write reviews about real companies. 4. Dont worryyou have options! Please note, you won't be able to select Apple Pay if you've applied a gift voucher. This is my first time ever ordering on the nasty gal website and I have experienced awful customer service. Need this to be found and shipped. No reason as to why I'm still waiting for 50 when they received the boots so long ago! NastyGal ranks 2497th among Women's Clothing sites. Hello Alyson,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that April-Jane, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, April-Jane.Take care,Nasty Gal x. Katie, helped me through the worry of not being sent my items and helped me out. Will definitely not buy from them again and I would advise unless your 100% sure of what your buying and not returning it you buy from another fashion retailer.Even here you seethe respond to good reviews but ignore the reviews stating that the customer has a problem. Contacted the help team and Nicki S helped me straight away and refunded for the item! It's very unfair that the items that are currently out of stock were her favorites and I ordered them on time. Unfortunately this means we will be unable to make any changes as its already being processed at the warehouse (literally within seconds). Cant use your discount code? Please note that we may share your email with the company to verify your order. Status: Dispatched Hello Anneliese,Thank you for getting in touch and for taking the time to leave your review.It's great to hear that Shay, from our Customer Service team was able to assist with your recent query, leaving you satisfied with your experience.We'll be sure to pass your feedback onto, Shay.Take care,Nasty Gal x, Karen E was an amazing agent she resolved my issue within a minute and provided excellent customer service - thanks Karen E, Hi AlishaThank you for this great review. Many thanks, I realize this is a busy time of year but I am extremely underwhelmed with the service. Just visit the Nasty Gal website and place your order. The original Nasty Gal founded by the self-proclaimed "girl boss" Sophia Amoruso started as a one-woman vintage-clothing seller on eBay and later expanded into an online retailer that sold. If you know of another way to reach them that we don't show here . 50% Off Nasty Gal Promo Codes & Coupons | April 2023 Have a lovely day x, I needed some assistance processing some returns, and Karen E. made sure to resolve my issues in less than 5 minutes. Do not shop here. I am asking you to please refund my money in the form of a check. I don't have the invoice from my parcel, can I return? After it was dispatched the delivery date was changed to January 8, that date came and went and the tracking changed to Pending. 5. Keep an eye on your return tracking. They messed up my address and didn't contact me, which is why I didn't receive my order. Hello Sophie,Thanks for getting in touch and taking the time to leave a review, it's great to hear that Jayne Y was able to help you via the chat in regards to your missing order and was able to get the issue resolved, I'll be sure to pass over the feedback.Take careSamantha. Once that date arrives, they tell me they can't process the refund and that I should wait until a new date. Dont waste your time. I contacted Customer Service and was advised to wait until January 14 and was also told that they would investigate with the courier. However I messaged customer service and had an extremely quick and helpful response, with a full refund processed. I will be sure to pass your kind feedback over to her too.Have a great day and take care, x, my item was Over a week late arriving, I messaged and received a reply straight away from Greziel to say my item had been lost and they would send me a new one straight away, I was very happy with the service, very quick easy and simple, thank you nasty gal, Good Morning Han, Thanks for getting in touch and taking the time to leave us a review. Please use the returns portal to get your returns label. First and foremost, I would like to inform you all that Ive placed my order online on November 29th and did not receive my items until December 16th. The order was meant to be Christmas gifts for my daughter. Absolutely horrible. Retailer website will open in a new tab. She sorted the issue I had and ordered me the items again with next day delivery.Thanks again Katie for your help. Is this your company? I returned two items, and only received a refund for one of them. To get this fixed for you ASAP please head to our 'Contact Us' section where you can drop us an email or you can reach us via private message on Facebook, Twitter or WhatsApp. Login to our returns portal. This will usually be because the stock wasn't in the warehouse when we came to process your order. The total amount was 847.00 . P.S. Hi AlyThank you for taking the time to leave this review, I'm sorry to hear you are having trouble tracking your order. You can find the details of your local post office here. but a different item to the one ordered. #1 Jefferson, Wi. Will definitely be ordering again especially with such a good customer service team! When you message, please include the following information: Product name and code of the item ordered, Product name and code of the item received, Picture of the incorrect item and a description of the incorrect item received. Please refund 41.30 to my account, many thanks. - Double check your delivery--some codes only work with specific delivery options. Your return gets processed by our returns team and your refund is then processed. If its not there, try looking back to the date when you bought the items some banks now highlight the refund credit against the initial debit date (or up to 7 days after this date depending on your banks processing time). We don't refund shipping charges for those countries listed outside of the EEA. When returning a parcel please follow the process below. If you choose to email, please have an image of the incorrect item ready for when you receive a reply, as you wont be able to attach the image on the form just yet. If you paid for your order with a gift voucher or store credit, this will be credited back to your nastygal.com account. They said that the only thing I can do is wait for the item to arrive and return it back, paying another $4 return shipping fee. I was never able to successfully change it. 2. Email sent: Oct 24, 2022 12:02pm. I bought the gold chainmail dress from Nastygal for my birthday party last night. You neednt worry though; every style has been converted accordingly to match the sizing in your country. The price is very affordable! Companies can ask for reviews via automatic invitations. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Log into your account, select payment details and either add, delete or edit your payment options. Repack your items. Furthermore, when I did receive the items, the sizing was incorrect. I should have checked the reviews prior to ordering because they are horrible! I wanted to wear the item of clothing for 3 events in the past week and was not able to. Over 28 days? The carrier was unable to deliver your package. By contacting us, you consent to us recording and retaining a transcript of your conversation with us. They suck and don't even apologize for all of this [censored]. Coupon Code. Why wasnt it specified on the order page? - AGG06869-440-24 Youll have 15 days from the date of the first delivery attempt to either reschedule your delivery or collect your parcel before your parcel is returned back to us. The carrier was unable to deliver your package. If you could please reply with these bits of information, that would be great and I look forward to hearing from you soon! Really like the style of their clothes and have quite a few pieces from here. They put the blame on the client. Your Only Thorough Guide To the Nasty Gal Return Policy I placed an order from Nasty Gal on December 12. Once you have the dispatch email you can track it yourself via the link in the email or by using the track my order section at the top of this page. This email was sent August 19, 2022 12:06pm. I see from other reviewers that their packages have taken weeks so I'm worried that'll happen to me as well. My order number is GUS107732612. If you tap or click on the link for it, you'll see our best data and advice for what to do when you reach out to Nasty Gal, sourced from millions of other customers that come here to GetHuman each month. I dont have the package. I want the amount I payed to be returned. the next day or standard delivery options! I am sorry to hear your order is not yet with you however I will be happy to help with this.You can find our contact details on our website in which our advisers work 24/7 to assist with all matters so I can assure you this is not a scam and please reach out to them here with your order number: https://www.nastygal.com/gb/page/contact-us.htmlKind regards x, Information provided by various external sources. I'll never order from them again. If you've waited more than 14 days with no email from us then please get in touch by going to the 'Contact Us' tab on this page. I was told by FedEx that the company ships via SmartPost which engages both FedEx and regular USPS and neither of them can track anything. We also ensure all reviews are published without moderation. The package was scanned on December 22nd and no further info has been updated since then. Nice and simple and lovely! In 2006, founder Sophia Amoruso started an eBay store selling a highly curated selection of vintage pieces. She asked for my invoice number. Item arrived with a makeup stain and a rip in the fabric. I don't know what to do to get my refund from NastyGal. You will receive a cancellation email and a refund via the original payment method used. Still cant see it? We use dedicated people and clever technology to safeguard our platform. Just yesterday, I put an order in with Nasty Gal (GUK105214193) at 11.13PM and realised the order was going to be sent to my old address. Again, I explained it was never sent. Repackage your items. If you're looking for . I was blown away when it arrived this morning! Hi Sofia, Thank you for leaving such a lovely review regarding the service you received from Lucy H! For us to be able to investigate a missing item on an order, we do need to be made aware of this within 14 days of the parcel that is showing to contain the item being delivered.Thanks - x------------------Hi Dani, thank you for taking time to leave a review and I'm so sorry to hear that you haven't received your order just yet, I can assure you this is not the way things usually go here. I would love to know where my package is and when/if I'll be receiving it! Jessica Guess what, it is disconnected. Everything was fine until about two hours into the evening. Tried contacting them multiple times about the missing order and haven't received a reply.Update following reply from Nastygal:If you were aware of my attempts to contact you through your email and website page, it would come to your attention that my FIRST attempt to contact you was within 14 days of the parcel being delivered. I can't see the refund on my bank statement? " Our App got a makeover Once the day of truth. automatically applied at checkout when selecting the next day or standard delivery options, this If you forgot your password, select the forgot password option and follow the steps to reset. This does not affect your statutory rights. When I go to track the order with the link to fastway there are no scans which means they have not received the package yet. That date also came and went with no changes to the status of the package. Never order again. Log in to the returns portal. I contacted Customer Service again and was offered to have the order sent again but two of the items were now out of stock. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Have a great day and take care, x. I ordered a few things a little over a week ago, and I've been wondering if my package is going to come in any time soon. Fast and trustworthy shipping, nice and helpful customer support. We move fast and the turnaround of stock we sell means that we will not be able to resell your goods. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please advise on escalation next steps and the details of the external body I can contact if we are not able to resolve internally. I don't understand how a package cannot be tracked. My entire backside was almost exposed. I have been a victim of this companies false advertisement, There are way better sites and stores out there, Never received refund or any response from company after inquiry, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I have returned your item but you are failing to return my money. Nastygal continues to respond telling me to allow more time before I can get a refund!! If you know your password, log into your account using your current password. I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.ThanksSamantha, Horrendous. That is not ethical. Thank you, take care. CROOKS. Derby Dresses That Will Make You a Front Runner, How to Nail the Coastal Cowgirl Aesthetic, California Transparency in Supply Chains Act Statement, - The code expired (we have limited-time offers). As this is the case, you have been successfully refunded for your Leather Flatform Fisherman Sandals BLACK 5 worth 13.50 on the 14th January which would have entered your account by the 21st January. Hello Melissa, thank you for your review regarding your most recent experience with our brand. If you contact us via the 'Contact Us' tab please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. Items must be unworn and unwashed with the original labels attached. I ordered a USA size 10 boots and received a size USA size 8 instead. In a matter of two hours, the dress started falling apart. Nasty Gal: Reviews, Complaints, Customer Claims | ComplaintsBoard Click here to get notifications about new complaints of Nasty Gal. The package was expected to arrive by December 23. Dont bother ordering from them. Please double check the shipping option you selected, cut off times for ordering and the date which we said it will be shipped by. Your negligence led to my items missing in the first place and your inability to reply to my contact attempts is what has led me to go to the lengths of even posting this review. I then had to reach out to USPS several times on my own when this is a Nasty Gal services issue. Thank you, HI Naomi, Thank you for your review. Once you have processed and paid for your return in the portal you're ready to post it off! I HAVE EMAILED THEM THE ITEMS MISSING MULTIPL TIMES, Hi, Verification can help ensure real people write reviews about real companies. Completly ridiculous and a waste of time. I understand this is more on the shipping company, but it would be nice to receive more info or cancel this order, as I'll no longer need it by the time it arrives.Update: the estimated arrival date customer service has provided me with (2/20/2024) is about 3 weeks past when it was shown to be delivered when purchasing. You can then contact them to arrange collection or to schedule a new delivery date. The whole process was very quick and simple. Said 4-7 shipping didn't know that would mean being lost in transit and nowhere to be found. Hello Chloe,Thank you for getting in touch and for taking the time to leave your review.I'm sorry to hear that an item recently purchased from our brand was received in a faulty condition. Share your photos and videos with others to prove the truth of your words. Get Free Shipping + Save 20% on Everything When You Spend Over $80 with This Nasty Gal Promo Code. Please get in touch with using one of the below options. You'll no longer receive a delivery note in your parcel. I've been trying to get a refund after returning an order over 7 months ago. Order was 19.29Returned item advised 2 be deducted for postageThen after weeks waiting for refund gets an email advising of my refund of 13.20How does that work.. so you get charged for the whole postage costs! Then i look at the site and they have no phone numberscreams scam. As soon as you place your order, were on it we know you need it fast! Hello Isabella, thank you for your review regarding your most recent experience with our brand. Started return process and found out it costs 2 to return my order. She did not help me at all. I want a discount for my horrible purchase which is completely damaged and not sellable, Refund not received from purchase, purchased online 24/8/22, returned via evri onh 10/9/23, see details below When did you go so downhill as a brand? I explained that the wrong size was sent and want to send it back. A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it with a neighbour or in a safe, secure location. Nastygal Reviews | Read Customer Service Reviews of nastygal.com | 3 of 457 It took a month to arrive. Took minutes. April 26. Return Not Refunded - Need a quick answer? For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. I ordered from nasty gal for the first time in July and while I was amazed at their shipping turnaround, when my package arrived an item I ordered was missing and instead I got a pair of jeans that didn't fit/order. Item delivered and returned on 14/04/2023. Code. With DHL, youll have 10 business days from the date of your original delivery attempt to re-direct your parcel or provide further delivery instructions. Ready to return? Your kind review is really appreciate and we look forward to you shopping with us again soon, take care. Additional taxes may apply according to local legislation**. nastygal.com We've Arrived Go meet our latest drop. Made an order at the end of January. For some areas, you can reschedule your delivery online here. It might be okay to wear out to dinner and that's it. I am outside of the returns policy, can I return? Return in 4 easy steps. (and shes lookin better than ever). Nasty Gal: Look What's Arrived | Milled Someone please help - this is not right. 20%. It has still not arrived and it is now the 12th of December. See others have similar problems so 0/0 recommend. You can find fashionable clothing for man and woman. Anyone can write a Trustpilot review. Kind regards, Leave this blank if you'd like to publish your review anonymously. My tracking is showing that my parcel is being returned to sender. This shouldn't be the case if we have made an error, so I do apologise for this. Please allow 4 - 5 weeks for delivery to Hawaii. x. I ordered a snowboard jacket and pants. My order number is GUS107732612. Code. 70% off + Extra 10% off Nasty Gal Promo Codes. Make sure youve entered it in the Redeem Gift Voucher box at the checkout. Don't buy this dress! We need your email address to verify that your review is genuine. EVRI QR code : H00JVD0002464799 There is no phone number to call. Original packaging is not required! Were sorry but the Twitter customer service contact channel is no longer available. Please rest assured that we remain committed to the best possible service for our customers. Floral Embroidery Detail Wrapover Mini Dress Take an Extra 20% Off Everything on the App with This Nasty Gal Discount Code. Lazy company, Hello Avery, Thank you for taking the time to leave us a review and I am sorry to hear you've yet to receive your order. Take care x, Jayne helped me so quickly with my query! I also had my bank account of my social security money drained, do to fraud by someone. It was the first time I had came across this company, i ordered last night 6 items and after reading reviews I was worried that it wouldnt show up. It's always great to receive feedback like this and it is much appreciated.I hope you enjoy your order and have a lovely day - x, Ordered a coat that was black on the website although no description. Perhaps I may or may not affect your business but you have lost one client. When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. *If you are using Apple Pay on a Mac device, this payment option will only be available on Safari whilst using the Mac OS Sierra operating system. I am outside of the returns policy, can I return? My address is Kimberly Roberts 622 Collins Rd. So, I went back and forth via email (for about 1-2 weeks) and they had me to do all of this [censored] in order to change my address. Desired outcome: NastyGal has a rating of 1.63 stars from 761 reviews, indicating that most customers are generally dissatisfied with their purchases. 53549. **Well cover duty costs on all orders. Here are 8 tips for writing great reviews. For the delay in receiving your order, I can see our customer services team have given you a free express shipping code for your next order with us and a refund has been issued for your shipping fee where by no later than the 16th of February, this would have cleared back into your original payment method account. Once youre happy with your order tap the Touch ID** or glance at your iPhone for Face ID to pay.

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