Although we consider campers to be commercial vehicles, we have established special commercial vehicle fares for certain vehicles such as campers. Headstart reservations are available to eligible customers who have applied through the mail (addressed to our Mashpee Reservation Office only) or on our website, beginning on a date designated as Opening Day usually during the first week of January. I need to change the name, address or vehicle information on my reservation. SteamshipAuthority.com/about/doing_business. In certain emergency situations, we also allow the preferential boarding of a customer's vehicle so that an individual can receive emergency medical care on the mainland which is not available on the island, in accordance with the Authority's Emergency Transportation Policy. We will refund each affected customer's one-way fare for both the bumped vehicle and its passengers. In these circumstances, the reservation shall be valid only for standby travel on the date for which the trip was scheduled. Our daily parking rates vary depending on the time of year and the location of the parking facility. The transfer slip must contain the information regarding the person (or vehicle) using the reservation. Ferry Schedule. First, we suggest you try to make your reservation as soon as you know about your appointment. Steamship Authority: Purchase Tickets Choose your route Martha's Vineyard Nantucket Fare -1+ -0+ -0+ See reservation and credit card policies. 2018 Winter and Spring Operating Schedules Report, 1b. This means that we have not yet completed loading vehicles for that trip and boarding this vehicle will not otherwise affect the loading of the vessel. When do Headstart reservations become available? Steamship Authority Grapples with Deck Officer Shortage (No spaces are available to accommodate standby vehicles at that terminal, and therefore there is no physical vehicle standby line there.) I am an island resident in the Excursion or Preferred program and need to go off island for a routine medical appointment. (508) 778-7633 TTY, 1 Steamboat Wharf You also have the ability to restrict when you receive Travel Alerts to specific days, dates and times. Reservations can be booked online, over the phone or in person at any of our terminals. Search 6 Results for "cancellation policy" 1. If you have moved, you can change the address on your profile, but it will not change the reservations that are already booked. . I am traveling in a camper. Starting at 7:30 AM on . Yes. Bicycles do not require reservations, and tickets for their transportation can be purchased on the day of sailing at the terminal. I also agree to abide by the policies relating to the resident excursion/preferred space and the Headstart programs. A wind advisory is in effect for Monday night. No. Travel between Martha's Vineyard and Woods Hole: Click here for the entire Customer Policies and Procedures Handbook. Owners are required to clean up after their pets. %%EOF 2018 Proposed Summer Operating Schedule and Appendices A - B, 2b. To make that experience as stress-free as possible, we offer free shuttle service to and from our terminal. This standby slip contains a telephone number and website link where you can access the terminal's current vehicle standby status as well as the date and time that you should be at the terminal. We also allow the preferential boarding of vehicles of individuals traveling on a standby basis and who must travel with the vehicles due to their disabilities, in accordance with the guidelines set forth in the Customer Handbook. If made within 21 days of arrival a rain-check for full amount, less a 10% service charge, will be issued if the room can be re-rented for entire period. Based on per room/per night. You can sign up to receive Travel Alerts and choose your preferences. Each eligible customer is allowed to make up to five Headstart vehicle reservations (one-way or round-trip). Steamship Authority @SteamshipMA. Otherwise, you must depart with your vehicle from the terminal instead of waiting there for the next available trip. If the reservation date has already has been changed one or more times, you may change the reservation again only upon payment of an additional $10.00 charge. Steamship Authority @SteamshipMA 2 Jun 2021 Customers are currently unable to book or change vehicle reservations online or by phone. The permit is only allowed to be transferred from one vehicle to another in certain circumstances, such as when a permitted vehicle is wrecked and/or the customer purchases a new vehicle. "The Steamship Authority is continuing to work with our team internally, as well as with local, state, and federal officials externally, to address Wednesday's incident," representative Sean Driscoll said in a . Meeting on the Vineyard Tuesday, Steamship Authority governors voted unanimously to approve a 2020 operating budget that raises vehicle and long-term parking rates beginning Jan. 4. Automobiles under 17 feet in length are charged the regular fare. Children under the age of 13 must be accompanied by an adult (a person 13 years of age or older) who is responsible for their care and conduct during the passage. In addition, travel under the Preferred Space Program may not be used for commercial or business purposes. The tickets or reservations are now good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. We encourage you to arrive an hour before your departure time so you have the time you need to park your car and ride our free shuttle service to the terminal. Firearms, other weapons, explosives, incendiaries and other dangerous articles will not be accepted for transportation except as specifically provided in Part J of the Customer Handbook. 228 Palmer Avenue Falmouth, MA 02540 2021 Summer and Fall Operating Schedules Report - report, Appendices A & B, 4b. In that case, other vehicles with reservations may be bumped from their reserved trips in order to accommodate the ambulance or customer needing to travel on an emergency basis. Get more local news . For Years, The Steamship Authority Has Hired No Black-Owned - News The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority announced its Headstart and reservation opening dates for the 2022 summer season. Note: in response to COVID-19, Vineyard route automobile ticket books are now good for two years from the date the ticket is sold. In those circumstances, we will impose a fee for the transfer. (Please refer to our Customer Handbook.) These PDF forms may be viewed with Adobe Acrobat Reader. Cancel. The customer generally will be issued a full refund less a $10.00 processing fee. Steamship Authority (@SteamshipMA) / Twitter 72-hour notice is required for groups of eight and larger. Oak Bluffs, MA "It's insane. A customer who provides us with certain identifying information will be issued a Profile Account number. Tweet with a location. Please consult the Customer Handbook for eligibility requirements. Check out our 'Ways to Save' for residents page! Vehicles parked at parking lots that are not equipped with parking ticket dispensers are still subject to parking charges. If any of these allocated spaces are not reserved within the specified time periods, they are transferred back to the pool of spaces available for reservations by the general public. CANCELLATIONS: If made 21 days* or more prior to arrival the full amount, less a 10% service charge, will be refunded. Please note, for security reasons, no baggage may be left unattended or placed on any passenger seat or table. Existing vehicle reservations will be honored at Authority terminals, and rescheduling and . To travel under the Steamship Authoritys Preferred Space Program, your vehicle must be less than 22 feet in length and listed on your Profile account. Traveling with your vehicle without a reservation is called traveling on a standby basis. Visit www.avis.com for details or call one of the numbers below: Avis Rent-a-Car at the SSA's Hyannis Terminal: 508-771-4554, Avis Rent-a-Car at the SSA's Palmer Avenue Parking Lot in Falmouth: 508-548-2420. Nantucket, MA Mechanical problems forced the Steamship Authority to cancel about 550 ferry trips between Martha's Vineyard and Falmouth in the first four months of this year, an unprecedented total about 15 times the yearly average and one that has officials scrambling as the summer travel season approaches. How does standby work on the Martha's Vineyard route? We also sell 10-ride ticket books for the high-speed passenger ferry between Hyannis and Nantucket and 46-ride commuter Ferry Pass cards for the Martha's Vineyard route. Regular cell phone airtime charges apply. While the passenger areas of the following vessels are not entirely accessible by elevator, those that are accessible enable our passengers with disabilities to be provided with all amenities: the M/V Iyanough, the M/V Governor and the M/V Sankaty. One propane tank, acetylene tank or oxygen tank may also be transported by a customer in a vehicle only in compliance with Part L of the Customer Handbook. Visit our website at www.steamshipauthority.com, and then log into your profile account. 3/4 2 replies 6 retweets 6 likes 2 6 6 Steamship Authority @SteamshipMA 2 Jun 2021 What if I arrive later than 30 minutes before sailing but before the ferry leaves? From here you can change your personalized password. The 10-ride high-speed ferry ticket books are transferable among passengers, multiple tickets from the same ticket book may be used for travel for different passengers on the same trip and are valid forever on the Nantucket route. Does the Steamship Authority have any special group fares for student and youth groups? Bourne Briefs. Available Preferred Space may be reserved as follows: Travel between Nantucket and Hyannis: At the Nantucket Terminal, reservations can be booked in person only beginning at6:45 am on the day prior to the island departure date; or online or by calling our Mashpee Reservation Office beginning at 7:30 am on the day prior to the scheduled sailing. No. You will then pay the appropriate parking charges for that time period in advance. If desired, you may temporarily designate up to three of your Headstart reservations as transferable reservations. If the reservation was paid for with a ticket from a 10-ride ticket book, we will return a ticket to your ticket book for future use in lieu of a refund. The automobiles length also includes any load on the vehicle extending beyond the front or rear bumper (including but not limited to a bicycle rack). The rate is based on the number of calendar days-or portion thereof-that your vehicle is parked or stored there. STEAMSHIP AUTHORITY - 91 Photos & 70 Reviews - Yelp Please read the instructions on how to apply for a senior citizen travel card. Policies, Forms & Information; FAQs; Jobs; History & Organization; News; Meeting Notices, Agendas & Minutes; Doing Business with Us; Freight Customers; . It was a fantastic ship and I'll miss it. A motor boat may also have up to two other containers of gasoline not exceeding six gallons capacity each if they are in the motor boat, closed and in good condition, as more fully described in Part L of the Customer Handbook. What do I do if the parking lot does not have an entrance or exit gate? Hyannis, MA Email or fax it to the Reservation Department supervisors, along with your profile number, the date/times you would like to travel, and your preferred method of contact to confirm your reservation and take payment for your reservation. The Steamship Authority is a semi-autonomous state entity that is governed by a five-person board composed of one member from Nantucket, Martha's Vineyard, Falmouth, Barnstable, and New Bedford. In these situations, we will also create a special standby line for customers holding reservations on cancelled trips. High winds cancel morning ferries. 17 Comments. Senior citizens (age 65 or older) who are residents of Martha's Vineyard, Nantucket, Barnstable or Falmouth are eligible for a senior citizen fare. If you are planning to take your vehicle to either islandthen you are required to make an advance vehicle reservation. You must regularly check our website and/or call the telephone number on your standby slip to find out what time you must return to the terminal, potentially to travel on a standby basis. All passengers and vehicles must be at the dock and ready for boarding at least 30 minutes prior to scheduled departure. The Steamship Authority Reservations & Information (508) 477-8600 (508) 540-1394 TTY; Daily: 7:30 am - 4:00 pm; General Offices. SSA: Some reservations can be made at call center We allow bona-fide students and teachers to have off-season permits which are valid for a time period that coincides with thier fall/winter semester. What do I do? The Woods Hole, Martha's Vineyard and Nantucket Steamship Authority's ticketing operation continued to be affected by . Passengers may travel with their personal baggage, at no additional charge, except for bicycles, surfboards (including wind surfboards) and other large objects for which a fare may be charged. Check out our 'Ways to Save' for residents page! Steamship Authority Targeted By Ransomware Attack; Martha's Vineyard you are agreeing to the Twitter Developer Agreement and Developer Policy. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. Room rates do not include 5.7% state and 6.0% local occupancy tax. You can provide us with this number when making vehicle reservations either online or by telephone. 1 reply 1 retweet 0 likes. If you are unable to present a ticket for collection upon exiting the lot, we will have to charge you an amount equivalent to the aggregate of the charges that you would have incurred for parking in that lot for each calendar day your vehicle has been there, but no less than for a minimum of 7 calendar days. Tickets and reservations are good for two years from the date of purchase instead of one to allow for greater flexibility when rescheduling plans. The Steamship Authority is the largest ferry service to the Islands of Martha's Vineyard and Nantucket from Cape Cod. Customers are allowed to smoke cigarettes, e-cigarettes and cigars in designated areas at our terminals away from other passengers, but they are not allowed to smoke anywhere on any of our ferries, in any of our buildings, on any terminal ramps or in the vicinity of any passenger waiting queues, or in any other place on the terminal where we specifically prohibit smoking. Can I smoke cigarettes, e-cigarettes, marijuana or cigars on the ferry or at the terminals? There will be no one-year limitation on that ticket's validity. A shortage of deck officers at the Steamship Authority will likely mean a reduction in service for the early summer schedule of the boat line's Nantucket fast ferry, . Barnum Bucks. Search | The Steamship Authority Traffic and noise is a problem across the Cape and Islands, he said, "but . The Steamship Authority has waived rescheduling and cancellation fees and will continue to honor existing reservations at terminals. Individuals with disabilities who receive a Steamship Authority Transportation Access Pass are eligible for discounted passenger fares. 02554, Change, Cancel and Refund Policies for Reservations, Enabling Act of the Woods Hole, Martha's Vineyard and Nantucket Steamship Authority, Rules and Regulations Governing Public Conduct on Terminal Property, College Program Application and Verification, Individuals with Disabilities - Accessibility Pass Application, Preferential Boarding: Certification of Medical Need Form and Summary, Senior Citizen Travel Discount Card for Port Community Residents, Cycle Safety PSA from The Bicycle and Pedestrian Advisory Committee of Martha's Vineyard, Travel Tips for Martha's Vineyard Residents, 2023 Brooks Road/Summer Permit Application, 2023 Yarmouth Off Season Permit Application, Guidelines Regarding Advertising on the Steamship Authority's Facilities, Guidelines for Seeking Access to the Steamship Authority's Public Records, 2016 Approved Operating Schedules with Freight Trips, 2017 Approved Operating Schedules with Freight Trips, 2018 Approved Operating Schedules with Freight Trips, 2019 Approved Operating Schedules with Freight Trips, 2020 Approved Operating Schedules with Freight Trips (updated), 2020 Operating Schedules as modified by COVID-19, 2021 Approved Operating Schedules with Freight Trips, 2022 Approved Operating Schedules with Freight Trips, 2023 Approved Operating Schedules with Freight Trips, 1. This is a quick reference guide to the Steamship's programs, designed for Martha's Vineyard residents. A new reservation confirmation (with the same reservation number) will be issued for any change made to a reservation. 2018 Summer Operating Schedules Report Appendices D - G, 3. The largest ferry service to the islands of Martha's Vineyard and Nantucket, the Steamship Authority issued a statement warning that traveling customers may be delayed as a result. Do you offer digital tickets that travelers can buy in advance of arriving at the terminal? Yes. If you are unsure about of the number of passengers who will be traveling in your party, you may want to pay the fare for the vehicles driver only and purchase additional passenger tickets upon arrival at our terminal. Here you will find applications and program information available for viewing or downloading. Are the Steamship Authority's ferries accessible for passengers with disabilities? Standby vehicles that are not transported by the end of the day are required to leave our property when the terminal closes for the night, and they are not given any priority for boarding the following day. If you later submit your parking ticket showing that your vehicle was not parked in that lot for 7 calendar days, together with the receipt for the 7-day minimum amount you have paid, we will refund you the difference. Customers in either the Excursion or Preferred programs who need to change either their name, address or vehicle information should do the following: Contact the Reservation Office at (508) 477-8600 from 7:30 a.m. to 4 p.m. daily, or by fax at (508) 477-8717, or by email at formsubmit@steamshipauthority.com. The Steamship Authority said all travel on the Vineyard route will be reservation-only through Monday, August 30. In the event that you do not remove your vehicle within the time period for which the parking charges have been paid, you will be required to pay all additional parking charges due before you can remove your vehicle from the lot. Please note that you cannot change your PIN. Passengers traveling without vehicles may be required to place some or all of their baggage on luggage carts for the safety and convenience of other passengers. No standby vehicles already selected for boarding will be bumped from a trip to allow the boarding of any late-arriving vehicle with a reservation. Note: in response to COVID-19, passenger tickets are now good for two years from the date the ticket is sold. Policies - The Nobnocket Boutique Inn Refund: Cancellation notice must be received by the Authority at least 14 days in advance of the schedule departure (or at least 24 hours in advance of the scheduled departure for a 20ft or greater commercial vehicle reservation). The Steamship Authority says it has waived rescheduling and cancellation fees and will continue to honor existing trips that were made prior to the attack at the terminals. When should I arrive at the terminal? Reservations can be made up to two hours before the scheduled departure. ;z MB3 i&O!|R+M aY What happens if I miss the trip for which I have a reservation? You can subscribe to our monthly eNews by visiting this page: https://public.govdelivery.com/accounts/MASSA/subscriber/new. 888-44-FERRY info@88844ferry.com. The 8:30 departure from Vineyard Haven, aboard the freight ferry M/V . This summer, the fast boats were cancelled a handful of times based on wind and mechanical issues. This service is available for an additional charge and is subject to certain conditions (including the execution of a release and indemnification agreement). While luggage carts are provided at no additional charge, the Steamship Authority assumes no responsibility for any baggage placed on any luggage carts. you are agreeing to the Twitter Developer Agreement and Developer Policy. Because none of the passenger areas on the following vessels are accessible by elevator, passengers with disabilities will have limited access to passenger amenities: the M/V Gay Head and the M/V Katama. Yes. We attempt to accommodate the special reservations needs of customers with disabilities or those who are traveling with someone with a disability. Can I change or cancel my high-speed passenger-only reservation? Who is eligible for the Preferred Space Program? Passenger vehicles originating from Marthas Vineyard or Nantucket on a round-trip basis and returning within 1-31 days are eligible for excursion fares which include up to two (2) adults and two (2) children. 2023 Nantucket Ferry Schedules | NantucketFerries For more info, check out the Accessibility page. Generally, these fares are available only to residents of Martha's Vineyard or Nantucket who are traveling with vehicles registered on either Island. In its place, we have a new MASSIVE ferry where you drive your car on . Welcome to the Steamship Authoritys Downloadable Forms page. Martha's Vineyard ferry cancellations have reached 550 so far this year However, they will be transported only on a space-available basis. Our Nantucket Terminal has only a few parking spaces for use by our customers. endstream endobj 61 0 obj <. Oak Bluffs, MA Nor may alcoholic beverages be served on trips of more than two hours to any passenger within one-half hour before the vessel docks. 02554. e have extended the time period in which customers can use a passenger ticket or vehicle reservation. The Steamship Authority reported that a "team of IT professionals" has been working to assess the impact of the cyber attack. Similarly, if youre making your reservation online, you can check a box during the check-out process indicating that you will require assistance boarding a vessel and/or to access to the vessel's elevator. Martha's Vineyard and Nantucket Steamship Authority has been the target of a ransomware attack that is affecting operations as of Wednesday morning. The Steamship Authority has the largest, safest and most seaworthy vessels manned by U.S. Coast Guard-certified crews. Yes, except during our Reservation Only Periods. The Steamship Authority | Martha's Vineyard S.1315 193rd (Current) An Act relative to municipal equity in Steamship Authority operations. For more details, please see Part E, Section 4.5, of our Customer Handbook under Policies, Forms and Information. Seasonal Terminal, 69 South Street Certain vehicles less than 22 feet in length, originating from either Martha's Vineyard or Nantucket and traveling on a round-trip basis, are eligible for island-to-mainland round-trip excursion fares, under certain conditions.

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