Was very friendly and honest. On December 19th, I stop by the store and ask in person about the delivery and the woman looks up my order and informs me that everything is on schedule and my deliver will be between 1:30-3:30 on Friday. Years in Business: 75. Business Started: 1/1/1948. We also bought a sofa a while back from Rooms to Go & had a wonderful experience & customer service.just saying. I found a great sofa and loveseat , so very happy thank you Value City for making my shopping experience delightful. We will definetly come Back and see him!!! They can't refund the money, they can't pick up the wardrobe back, but they can offer 20% off. 24% of 107 complaints were resolved. After that, it's a big mess. I had heard that service was sketchy, the selection was just ok, and people had problems getting delivery or pickup scheduled. (My experience there was great, in spite of having to return the following day. We hope weve answered any questions and curiosities you may have about the brand. BEWARE!! How do I know I can trust these reviews about Value City? 2023 Trustpilot, Inc. All rights reserved. He asked the delivery people where our other two pieces of furniture were and they said they were on back order until the end of May. Well start sending you the news you need delivered straight to you. Also didn't feel like the quality was high, and many of the options just looked plain flimsy. Jake assisted us with the purchase with friendliness and professionalism- an awesome shopping experience! Value City Furnitures parent organization is American Signature, Inc. with Jonathan Schottenstein as the chairman of this organization. The sale man was a bit aggressive but that is to be expected. $119 may not seem like a lot, but to those of us who work two jobs and saved up to buy a new bed for upwards of $1,000 that I haven't had ONE GOOD NIGHT OF SLEEP ON -- it stinks. They also told me that these two broken parts MAYBE would be available in April, but they couldn't tell me this right away. Value City Furniture Reviews, Complaints, Customer Service - Revdex.com A Nice Associate (I mean it - Joyce Ruiz - the lone star u see for the review is for her) was kind enough to help us show around the different beds and their packages on the floor. Anne was our sales person. I had been other places but wasn't finding anything in a style I liked that would fit my space. Fast forward a few weeks, I call one week before the couch is due to be delivered and they tell me everything is on schedule. 108 Value City Furniture reviews first appeared on Complaints Board on May 22, 2007. She said that's fine, but I had to go to the store to cancel. We had called the store to complain so they gave us back $100. We then got a call saying the furniture would not be ready for 4 more days. Although you cant control the price of housing, you can somewhat control how much you spend on the furniture to fill it. That's who! The pros: Affordable mattress options including name-brand varieties. Ordered a 2-sectional couch, and 2 ottomans. Get another truckwork a few extra hoursfigure it out! Business Incorporated: 7/27/2000. It's not my problem your shipping and delivery people are idiots. So we looked around. Came here a couple times to shop for a new sofa/sectional before labor day. 1 in the nation for best quality of life, No. The joyful experience of buying furniture was brought to the lowest point by the Value City Furniture of Gurnee. Overall, not worth the trouble. I asked what I should do because the set always slides apart and she said just slide it back together every time. I bought furniture from this location, along with it I bought the extended warranty for damages. Look like I purchased it from the worst dirtiest ill kept second hand store. My merchandise had a sales ticket on it. When we ordered everything we were told that one piece from our couch would be on back order and we would receive it the end of May. On 11/13, I receive a call from VCF regarding they have one of my item in stock, at a different location in St Louis. We were in and out of the store on less than an hour, without fighting, and 2 new awesome sofas. We bought a couch, loveseat and recliner here. The driver and helper didn't even know what we had, I thought reading an invoice was apart of their job and they were going to put the wrong legs on the couches if my wife didn't stop them. Sorrythat's not NORMAL wear and tear, no matter how you define "manufacturer defect". They failed to deliver twice. Reporter4597244. Furniture delivery is horrible. Horrible quality merchandise ( you'd be much better off going to Big Lots or Walmart) , apathetic, rude, lazy employees and the worst customer service I have ever seen in over 50 years. In particular Karen said there was nothing she could do for us even though our entire order was messed up. They are however under warranty still, so value city is sending someone out to look at the damages and see what can be done; I'll update later on that! NEVER. Value City Furniture 284 reviews Claimed $$ Furniture Stores, Home Decor, Mattresses Closed 10:00 AM - 9:00 PM Hours updated over 3 months ago See hours See all 80 photos Write a review Add photo Location & Hours Suggest an edit 500 Golf Mill Ctr Niles, IL 60714 Get directions You Might Also Consider Sponsored Roy's Furniture 566 Make daily meal times a regal affair with the Posh Dining Table Set. Guess we didn't fit the mold for who the assist! For the money spent I wasn't even able to get 4 years out of my furniture. At first glance, it appears as if Value City Furniture is offering great deals. She said it not just once, but several times, even after I explained to her I had already painted to compliment the color of the furniture. From what I can tell most of their furniture is good quality and fairly priced. My fianc and I went into by a bedroom suite and ended up buying that as well as a couch and a mattress. Well, the morning of delivery I get a phone call saying that the sofa part of my sectional was in, but not the chaise part. Value 4.0. Screw falls out of the bottom. All of the salesman were black helping black customers and obviously I'm not not blackBut thanks for not helping me because I got a smoking hot deal on Ashley brand furniture at JCPenneys which is 100% better than anything that they carry and get this, Big Lots carries the VERY SAME FURNITURE!!! There, youll gain inspiration on how to style your home while also being informed of the companys new items. I will definitely be shopping there again.. Moron. At the time of this review, you can get it on sale from $700 to $1,200. Value City Furniture Reviews: What Do Customers Think? I just quit" and slammed the phone. So yes, you might be paying less for what appears to be a nice piece of furniture, but it will not withstand the test of time. I also had interest charges on my account when my receipt explicitly says that no interest would be applied. I don't know what kind of stupidity I was inhale when I made the decision to go into this store and NOT check the reviews. Read full review of Value City Furniture and 1 comment . My boyfriend and I were both working at the time so my mom took off work so she could stay and wait for the furniture. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. Not one of the 3 acknowledged we were there! I also purchased my mattress from here. The man who helped us his name is Bill Barnhardt.Its good to know there are still nice people out there. Furniture shopping is an oftentimes tedious and mundane task. Issue number two: while we were told to "look around; every other customer had a sales rep assist them" Issue number three: we walked around aimlessly for about thirty minutes clearly needing help because all of the price tags are confusing to read. I accepted but when the new dresser came the "Driver" seen my dresser and stated that my dresser that I had was in far better shape that the one on the truck. The Pasco Power Lift Recliner measures 42 x 35 x 41 and can hold up to 300 lbs. The next day, I opened the boxes and found two pieces broken. File a complaint. Overall, many customers complimented the staff they interacted with as well as the affordability, durability, and style of furnishings available. When I purchased my bunkbed over a month ago they were on back order which was ok cause we weren't moving to our new house for over a month anyway so I set up deliver for 5/29/15 and specified that I needed an afternoon drop off because we had to work in the morning so today (5/28/15) since I had not received a phone call to confirm time and delivery I called and was told that we are first on the list for drop off at 8:45am and they were not willing to change it for me. Book 7 Days City Hotel, Ukraine on Tripadvisor: See 10 traveler reviews, 19 candid photos, and great deals for 7 Days City Hotel, ranked #21 of 45 hotels in Ukraine and rated 4 of 5 at Tripadvisor. VCF needs to retrain there sales staff, managers and affiliation staff at this store. Here are 8 tips for writing great reviews. Value City dining room furniture includes a range of dining tables, chairs, bar and counter stools, and plenty more. Now its maybe April 2022. We went thru their financing and delivery. SIR, I DON'T CARE I WANT MY COUCH AND LOVE SEAT THAT I PAID FOR, DO YOUR JOB PLEASE!! However, when we discovered one of the clearance items I had purchased had severe damage that was not visible where it was siting. Great deal. Ridiculous company ! We found a wide range of customer opinions on Value City Furniture from third-party sources such as Slumber Search, Consumer Affairs, and Facebook. Buying a house is a huge investment, and furnishing it can be an additional cost and potential stressor, especially when you didnt budget for it properly. They had great sale specials and our sales person Sung Koo was great. He was dismissive and when I asked to speak to someone higher up, he said, and I quote "Sure. So a bit about me: I am a very patient, non hot-headed person. THE WORST. Share. Similar to their other options, their mattress selection is affordable and features both their own Dream-in-a-box brand along with other brands like Beautyrest. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. It wasn't there and Andrew didn't schedule the pickup like he and my receipt said it did. Value City is a furniture retailer that sells mattresses in addition to other types of home furnishings. No one will help me and no one cares. These items may be previous styles overstocked and may have final sale restrictions. I will definitely return here FIRST when I need new items. We had a nice shopping experience when we bought our new dining set with Justin, but the delivery & customer service side of VCF is terrible. He started name calling - petty stuff! My couch was $999 and the quality is trash. Having the space to accommodate your large family or friends comfortably is the name of the game with this company. So if orders are held for ten days, then why didn't i get my furniture? However, this could be a personal experience with certain employees and stores and isnt necessarily a reflection of the brand as a whole. Visit the brands store locator feature on their website to find a local store nearby. You can find the answer on the brands Instagram account. This is totally unacceptable and horrible customer service, but I was on the verge of tears so I took the joke of a refund and walked out with my wooden slat. THIS. Value City reclining furniture aims to make your downtime even more soothing and comfortable. I retuned the furniture to Gurnee and got the refund. They have a variety of furniture which is great, and you can get many styles in different colors and such. I want the rest of our order, undamaged. Both the table and chairs are crafted from poplar solids and MDF then finished in platinum. After a while, WHEN MY PATIENCE GOT OVER, I told them that I wanted to return the wardrobe, but the customer service said that my return window was closed. We came in on the Presidents' Day sale and it was full. I really need a new desk and it won't fit in my Honda. She was very sweet and stayed with us until we had a delivery date. Value City Furniture is here for you. That same year, I bought some ottomans from there. This was my first experience ordering online from Value CIty Furniture and I couldn't be more pleased. Don't buy your furniture at this place, they don't explain the entire small print only what they want you to know and if your too trusting as I guess I was in this situation and didn't read the actual small print bc I trusted my saleswoman then you will get screwed as I am. Finally after asking to speak to the manager, Robert Smith walked out and admitted he wasn't actually the store manager. The alternative fact store. Thank you Value City Furniture. Value city is a good job Apr 7, 2023 - Front Desk Representative in Woodbridge, VA Recommend CEO Approval Business Outlook Pros Hourly pay was okay for the type of job I did and job was diversed Cons Managers had their favorite employees and treated them better and favored them Be the first to find this review helpful Helpful Share 3.0 Get a call a couple days later and they said everything except for the mattress was out of stock. While some of their more expensive items, feature luxury wood veneers and solid construction, lower priced items feature more cost-effective materials, like veneered particle board. Value City Furniture Hwy. THIS IS THE WORST PLACE. I let the salesman know we were just looking and if I needed him, I would look for him. Our couch has held up well, but hasn't been the same since mishandled by sloppy movers. I will not be shopping at Value City again. 6 delayed rescheduled deliveries is a bit too much. WE bought a nightstand to use for a living room end table because of 3 nice size drawers and a stylish look. Please be sure to read all fine print. All Rights Reserved. The furniture at Value City is just OK. I have bought a great couch about 3 years ago, mattresses and kitchen furniture, and recently some gorgeous kitchen chairs. Really. Despite this assessment, having visited VCF several times, prior to making that single purchase, unless you are willing to pay Ethan Allen bucks, don't assume that another popular store with advertisement will be better. I understand the response from VCF and very grateful they finally refunded our money, however; I feel that the company did not care about us as customers They were very difficult to deal with and the movers were not cooperative as well Both my wife and I had to miss work because of the issue on 06/05/and lost . I Will be sending my friends and family to her for sure. Here, youll find everything from sectionals, sofas, and recliners to mattresses and bedding. What they get wrong is how badly the sales people hound the customers. After a year and a half I am done fighting and losing their way. Well shouldn't they show some alternatives? Long story short, don't expect any customer service, don't expect your furniture on time, don't expect anything from them. It would have been cheeper if I made some furniture and it might have lasted longer. Oh and then you will also have to live with a broken back everyday like I do. Waited 3 months for a bedroom set and it came in damaged. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I refused and said it was not my mistake and that it was Eric's mistake to have placed the wrong model - VCF should deliver it to me at no delivery charge. Based on 247 reviews. Now don't get me wrong there was one couch that I maaaaaaaybe would've bought as to it was $300 cheaper than the couch that I wanted at another apartment store and it looked decent. These often feature veneered wood options and include children's options such as bunk beds and twin sizes. BBB File Opened: 12/2/2003. I was told that I would need to reschedule for another day. Along with the plethora of positive customer reviews, Value City Furniture gets our seal approval. YOU ARE A FURNITURE STORE. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Value City Furniture, Connect with Value City Furniture via Facebook at, Follow Value City Furniture on Twitter at, Like, share & subscribe to Value City Furniture on YouTube at, See Value City Furniture's portfolio on LinkedIn at. City: State: Email Address: I am a STL Business Owner with 35 years in retail. $4,000 plus spent and I wish I had read the reviews. I only ordered one chair. NO KIDS, just two people, no parties, nothing so there is no reason for any furinature to fall apart. I spoke with customer service who agreed to free shipping for my "inconvenience". Unsubscribe easily. #1 rated online furniture store, Wayfair. HORRIBLE CUSTOMER SERVICE!! Do not trust these people for delivery - pick up your furniture or arrange delivery yourself. Greg seemed too kind and too smart to have such terrible employees. Called the store, spoke with Nancy who had to call back as to whether Robinson store would still accept the sales price or not. Connie. We were going to simply ask for an exchange without a fuss, but the general manager refused to deliver a new item for free. Value City Furniture Reviews | 94 Reviews of Vcf.com/ - ResellerRatings He refused. What the hell? They are literally selling furniture that is not in stock or available in a warehouse anywhere. They are dishonest and their practices are fraudulent. This place is great. I only live about 6 miles away, no way i'm paying $120+ for delivery. I would recomend this VCF if you want to buy quality furniture at a decent price. They said yes. Value City Furniture was founded in Jerome Schottenstein. Matched internet pricing Friendly service Delivered when requested Be careful as they automatically add in a maintenance package to the price so don't be strong armed into getting a package which per Consumers Report doesn't work and is pricy. To write a complaint about Value City Furniture and get an answer from the officials of Value City Furniture, Complaintsboard.com's objective complaint writing and answer providing system can be used. We never got a call, nothing, they just decided not to show up. Claimed business. NILES, ILLINOIS -- The Double Discount Guarantee at Value City Furniture is not a guarantee at all. Halls with different temperature of air, 6 pools, 12 baths and saunas, snow and salt room, the . I had the worst experience with value city, and I refuse to ever shop there again. 30 minutes later I went online and purchased the sofa, with the delivery fee waived. 29. Some people say delivery took excessively long, while others report prompt arrival of their items. She got two awesome couches and I got a futon that I LOVE! Warning you now. When I moved back to Richmond after living overseas, I had no furniture and a very short time frame to find and move in to an apartment. Value City Furniture Credit Card - SuperMoney Anywho, we walk in and not one person greeted us. The associates flocked around my wife and giving her the stares and weird looks - making her uncomfortable. I would give 0 stars if I could. My salesperson at Value City Lawrence, was kind, affable and a pleasure to do business with. This has been the most unnecessarily, stressful, frustrating purchase ever. My boyfriend was here at the time of delivery and noticed that we were missing a dresser and the bed support. She was helped by another man (Eric). Marcos and Carlos delivered it today and they were prompt and amazing! !Thank You A satisfied Customer !!!! I would give zero stars for customer service. When I'm not furiously typing on my laptop I'm most likely trying to whisk up the perfect matcha drink or admiring dogs on Instagram. I purchased a bedroom set in 11/2019 and still have not received the drawer for the bed. Some of the couches even had different color legs on them. They offer made in the USA discount options, shop the look styles, and convenient payment options that include no money down financing options.Overall, customers have good things to say about VCF and their in-store experiences. BEWARE: This company has a rating of F from the Better Business Bureau and over 1,000 customer complaints. This Value City Furniture review believes it would be a cool and cozy piece in anyones man cave. Table of contents. Depending on where you look, you can save $1000s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into the #1 rated online furniture store, Wayfair. GO AWAY. I understand that we originally opted to pick it up, but upon receiving a broken item from a company, I would think they would want to remedy the situation in a tasteful manner. i will never, ever set foot in a store of theirs again. Walking into the Robinson Township VC store we were greeted by a salesperson Terri. Value City Furniture: Reviews, Complaints, Customer Claims, Page 5 I purchased a very cute sectional from there about a year and a half ago for about $1,200. I'm so excited! I'm talking holes in display couches. He has an amazing personality. That's not my problem that you can't figure out what to do faster, I informed customer service right away. Placed my order for a lift chair in September and keep getting reasons for the delay. It goes against our guidelines to offer incentives for reviews. Walked by several employees and no one offered any assistance. So, we went for it. This time, I was careful to look at the frame and cushion to see if it could withstand my 120 lb frame :) And kudos to the customer service team there, they are extremely nice and gave me absolutely no hassle with the return. So we asked if they could deliver it to our new address for free since it was not our fault that we couldn't pick up. You can get the Posh Dining Table Set for $2,950. Do you have a strong desire to know which area rug you should buy based on your zodiac sign? We had the nicest man help us. They kept calling me every day to say the pick up is pushed to the next day until yesterday that I finally got frustrated and cancelled the order. Moving on to also purchase a dining room elegant glass table with heavy dark wood with a splash of silver metal poles dashing threw the wood base.. The deal for the love seat couch combo was so good and Mike was cool so I gave 2 Stars. Anyone can write a Trustpilot review. K-State was also featured in The Princeton Review's "Best 388 Colleges for 2023," released last August, where it was ranked No. The gentleman who helped me load my furniture, James Qualls was so kind and helpful and made this pickup so easy and enjoyable. Was new to town and stopped in at Value City Furniture in Traverse City to look around- was met with a friendly smile by Jake and found a table in clearance that I had to have! Overall, customers like being able to find deals, but there are some complaints around perceived quality and durability for some lesser priced items. When I asked about when it would be replaced, I got the run around on the phone. Furniture at a value is this stores goal. Did I mentioned that I was at work, strike two. A big shout out to Todd Leonti who helped me with my original sale, great to work with. Maybe it is one of those situations where they can't fire because they are worried about being sued for age discriminationAnyways, if after all of these terrible reviews, you decide to come to Value City- speak to Greg Meyer if you have any problems. Value City is a furniture retail chain that is found throughout the midwest, southern, and eastern states. I can't take another day off of work to go sit and wait for them. While Value City doesn't have explicit outlet stores, they do have clearance deals to choose from both online and in their various stores. The next day, I opened the boxes and found two pieces broken. One of VCF's core company missions is to bring quality that you can afford. Steve was extremely helpful in helping me pick out my sectional! I get ANOTHER person who says it's there and he's gonna locate it and call me back. So if we were looking for those, maybe the trip wouldn't have been such a waste. i was told it could not be fixed until 8-15-16. i asked for my money back on the chair. 66. It has a variable purchase APR of 29.99% Overall we are very happy with the experience. Value City Furniture, Inc. | Better Business Bureau Profile I've always had great experience here. We ordered the table and all of that was fine, but we opted to pick it up ourselves to save the money. Now, for the table..it's sturdy, well made and matches my bedroom furniture really well. Value City Furniture has resolved 26 complaints. Then he kept rambling on about how he had no help and they want him to do everything himself. Not in the mood to shop in-store? I cared a little to talk to associates/manager about my experience. What he didn't know is I had said to my fiance before walking in that I didn't mind upping our budget if I found something I liked. When it is noted by your technician that you all were the ones who messed up, just refund the stupid delivery charge. Are I Bonds Worth the Hype? - NerdWallet Back. BUY.

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