A shipping confirmation email is sent when all or part of your order is on its way to you. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Their system shows it has! Only 30% of 0 complaints were resolved. Probably my last purchase from Bluefly.com. I would never purchase again, especially big ticket items. We use dedicated people and clever technology to safeguard our platform. Click the Print Confirmation button to immediately print your return confirmation and domestic return shipping label. In order to provide a wide selection of products & brands, we work with a variety of third party vendors. My order details: We look forward to hearing from you. How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. Thanks again. Shipping charges are not refundable. I'm done! boxes, unless the address is a university address. BBB File Opened: 12/17/2019. Return your package via FedEx (recommended for faster processing) or the US Postal Service. If you need the order to arrive sooner, expedited shipping is available at checkout. Carrying high end merchandise is obviously no indication of what type of service will be rendered. As a matter of policy, BBB does not endorse any product, service or business. Companies can ask for reviews via automatic invitations. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Highway Robbery- Do not return an item and expect your money back. I purchased one item back on 2/25/23 for $129.99 plus $7.99 for shipping. Very unfriendly customer service and this was my first and last experience with Bluefly. Payed a lot of money and now that they are delivered they turn out to be fake! Email this Business. Carrier tracking information will be provided by the carrier once your delivery has been scheduled. Received it in 2 days time! Current Wait: 3 mins (2m avg) Hours: 24 hours, 7 days; best time to call: 3:45pm. Very disappointed : (, Read full review of Bluefly and 1 comment. Our system prevents prepaid shipping labels and return authorization forms from being created past the returns window. I could not find a "forget password" button, so I contacted their support team. If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at flyrep@bluefly.com and we will look into it for you. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. This complaint was posted by a verified customer. Bluefly was my go to site for years. Thank you again for your feedback John. BBB Business Profiles are subject to change at any time. Do not purchase shoes from this retailer. They are thieves. BBB reports on known marketplace practices. Free. Maybe they counted Black Friday as a holiday. I returned a pair of shoes due to the size issue on the next day I received my purchased. This can provide reassurance to potential customers seeking quality products or services. I emailed them several times, never heard back from them. Bluefly has an average consumer rating of 2 stars from 23 reviews. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. Here's the customer service response when I asked for a return. I didn't check their return policy before ordering a dress last week because I didn't know their policy had changed. They said ten days, and now on my twelfth day, I'm still waiting. I should have another day or so to return the item. I have not received the product and I wont be able to receive the product. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. However, they did not credit my account the full amount deducting $14.95 for shipping and handling adding insult to injury. Automated shipment tracking. I will never place an order with this company again. POST-PURCHASE. Click here to get notifications about new complaints of Bluefly. I have S size, but they sent me XL! Please dont use them as a provider at all. Duties And Taxes Refund Contact Place the return address on the top left of envelopes. With 3000+ brands, Bluefly is the fashion destination for the style-obsessed. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Then I called my bank and they confirmed that Bluefly charged me twice. What is going on? Enter your registered Bluefly account's email address and click RESET MY PASSWORD. BBB Business Profiles may not be reproduced for sales or promotional purposes. I would have exchanged them but took the loss for fear the 8 1/2 may be too small. FINAL SALE items are not eligible for refund, exchange, or store credit. I hope this helps! 1. call pushes the current value of the RIP register (return address) to the stack + does the call. Seems they are in the stone age. 4.9 Total Score. Please be sure to follow the directions given for each product you are trying to return. Color: vintage rose If you are provided with a FedEx Ground label, those returns can only be dropped off at a FedEx authorized ship center. If you have multiple returns on the same order, a fee of $4.95 for each additional shipment will apply. The 20 Best Alternatives to Bluefly - Knoji Mail your return to: BHFO, Inc. Attn: BHFO.com Returns Department 4520 20th Ave SW Cedar Rapids, IA 52404. Please rest assured, we offer only the best brand names and highest quality goods. Please ensure you keep your tracking information. As an excuse they offered me a $25 dollar gift card! My concerns were immediately resolved. If an RMA is not provided with your refund delays can take up to 2 weeks. Click here for supported locations. When a gift is returned, store credit will be issued to the Gift recipients Bluefly account. We work hard with these partners to offer competitive pricing on our products. Two weeks later I checked the tracking system and realized there was no movement on the label. I want to purchase a burberry bag from bluefly, will it be authentic? Then I tried again and they stated that a return label would be at federal express . Shipping charges are not refundable. What to do with it. Then place a new order online for an alternative product. Good luck. A few days later I noticed those shoes (when I ordered they were the last pair and only in the one size) were back online for sale however it is now two weeks later and I have yet to received a refund. i get that returning a single dress is easy but returning a dozen can often be challenging. I received an email indicate that return will be credit within a 10 days period. My item is over $250. Hopefully, they will be able to locate the package. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. bfreturns - Bluefly Due to security reasons, we do not ship to hotels or P.O. 2023 Bluefly The delay in being refunded my money is not acceptable. Please be aware the standard freight service is curbside which means, your item(s) will be delivered onto the curb at the end of your driveway. How is return address specified in stack? I bought quality clothing at a reasonable price. Bought a couple pairs of pajamas and Bluefly sent the wrong size. Well guide you through the process. Since 1998, Bluefly has been a fashion industry pioneer. Bluefly offers international shipping via our partner Shipito. Simply appalling. Price: $775 Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. Placed an order, cancelled immediately and was told orders cannot be canceled because they process and ship so quickly- lie- took 3 more days to ship- sent item back as soon as I received it- They charged $23 to return a $100 dress- Horrible customer service, nonsense return policy- please shop at more reputable site- they have a D+ rating on BBB for a reason. If you are experiencing issues with the item received, please contact Customer Service for more information at flyrep@bluefly.com. They state that their return policy is marked on the items (it is not) and we discovered that it is not marked on their invoice either. Coupon codes cannot be combined with other offers. We may earn money from affiliate links to support and feed our families. I tried to purchase a pair of Common Project shoes in a size 5. If you checked out as a guest, please click here to first create an account with the email address used on your order. Submit a complaint and get your issue resolved. It is quite deplorable. Large pieces of furniture or shipments that cannot be delivered by standard parcel post methods and will arrive via freight. Pieces sent back after the return period . #9. with a Bluefly rep and they gave me the *** numbers and addresses to . USPS stated that a shipping label was created however 72 hours later still not shipped contacted customer (no support) and each time would just get appeasing smart comments .. seemed very nonchalant and non caring Buyer beware!!!!!! I'm considering suing and anyone reading this should too! You are using an out of date browser. We will also send you a return confirmation email so that you can access your return confirmation and domestic return shipping label to print later. ONLINE IT IS SHOWING ONLY THE PICTURE , NO ANY DESCRIPTION OR SIZES ADDED.ON MARCH 24 THE *** WAS DELIVERED AND THE SIZE IS REALLY SMALL , NOT SURE IF IT IS ORIGINAL SINCE WITH THE *** WAS NOT PROVIDED ANY RECEIPT/ INVOICE SHOWING MY PAYMENT TAXES ETC.I CONTACTED IMMEDIATELY CUSTOMER SERVICE . Postmen. They wanted $20 to return a $38 dress! Multi-carrier labels and . A return authorization number is required to return merchandise. Bluefly offers a variety of fashion options from a wide range of designer brands. There are no returns on Diamond, Fine & Estate Jewelry pieces for international orders international shipments are FINAL SALE. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. Additional comments are also welcome on the authorization form. I'm so sad right now. Type of Entity: Limited Liability Company (LLC) However, I found that they have an automated system so that they cannot change the address or cancel the order. Even if they have the right one in stock. Email us atflyrep@bluefly.com to request this. Filltek provides order fulfillment and warehousing services for Bluefly. Bluefly is headquartered in New York, New York. Coupon codes are only valid during the stated promotion times and cannot be applied retroactively to purchases made prior to the start of this sale or to purchases made after the end of this sale. Your better of shopping elsewhere! About Bluefly. THEY SAID THAT IS A FINAL SALE AND THEY ARE JUST A MARKET PLACE SO THEY HAVE TO CONTACT THE SELLER . So the item appears again a few days later to be in stock, so I order it again. If you have questions on sizing, please contact us. The Bluefly.com return policy is very unclear and seems a bit arbitrary. Absolutely the worst company to deal with. 602 Quick Service Guide | Postal Explorer - USPS Bluefly.com, LLC | Better Business Bureau Profile So, even though the address is wrong and they have not sent out the product yet, they plan to send out the product to the wrong address anyway. Our customers are incredibly important to us and we appreciate your feedback and concern. Most orders ship within 24-48 business hours,however shipping may take longer during the holidays. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Bluefly ranks 14th among Designer Clothes sites. Please ensure the FedEx location you are using supports Ground drop-offs. I bought an item two weeks ago and it arrived on Monday of last week. BEWARE! I noticed an email from Bluefly for an order I did not place on 9/21/17. Bluefly uses a variety of shipping arrangements with brands, and some may result in longer shipping times than others. Final sale items are excluded and can not be returned or exchanged and all items must be unworn, unwashed and undamaged. Information provided by various external sources. FORTY ONE minutes after placing the purchase, I reached out to customer service who advised they could not cancel or change the order. Quick facts: Is Bluefly Legit. Bluefly.com, LLC | Complaints | Better Business Bureau Profile Print your name in large legible letters on the first line in the top left corner of the envelope. In the event that the Gift recipient does not have a Bluefly account, one will be created by Bluefly upon receipt of the return. Bluefly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats. Items marked final sale are non-returnable unless otherwise specified in an items details. Upon reviewing your account I notice you took the time to leave negative feedback yet you never took the time to reach out to us to see if we could assist you. After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. Follow these steps to return an item: If You Have Lost Or Misplaced Your Returns Label There Are Two Options: 1. In addition, their sizing guide is way off! Jun 22, 2017 3:44 pm EDT. Bluefly.com Phone Number | Call Now & Shortcut to Rep Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. Initiating a chargeback with my credit card company. I returned a couple of items, it took an extremely long time for the return to be processed, when I finally received my refund, it was for a fraction of the amount due. Christmas came and went! It may not display this or other websites correctly. These reviews may indicate issues with the company's products, services, or customer support. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. Depending on your card issuer your refund may take 5-10 business days to appear on your billing statement. Please reconsider shopping here to avoid hassle. If you see a link that says "Click . I have now opened a case with PayPal but stay far away from them! Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. Tip for consumers:Check the return policy before ordering. 50 ($0.45/Count) FREE delivery May 3 - 8 . We looked at designer & luxury fashion brands similar to Bluefly in products and services offered and ranked them according to product features, overall customer ratings, brand popularity, price point and value, shipping and returns policies . I did not notice that. I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. The return confirmation page is required for accurate return processing. From Hudson Jeans, Joe's Jeans, J Brand & More, Must-Haves From Halston, BCBGMAXAZRIA, Iro & More, Shop Wallets, Belts, Hats, Sunglasses & More, Subscribe to getexclusive offers on designerbrands. Buy From Bluefly's USA Online Store - International Shipping Terrible and lazy customer service. I will never shop Bluefly again. Pricey shipping I accept, after all, no one forced me to buy $200 costume jewelry, I did it because I really liked it. Tip for consumers:Be aware of $20 to return! Here is the BlueFly return policy: Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. I wanted to exchange them but a return has a $20 fee. I have to pay my credit card or risk finance charges so will be stuck with a nearly 600.00 credit thanks to the glacial pace over at bluefly. Obviously they are not willing to issue credit back for return. Sometimes it takes more than a week to get an email confirmation that your returned item was received. Login. I placed a order for A Lanvin hat the order was Flagged for Fraud it didn't go through I let the bank know that it was me they told me place it again so it would go I did I received to different orders I started a return but I wanted to know why was I being held responsible for the return charge somebody from the response team emailed me with a nasty respond we went back and forth I asked to speak with a actual person because whoever keeps emailing me needs to be retrained I also provided proof that the 1st order said it didn't go through the person was so mad that Blue fly waived the return fee they made sure I knew that also the hat came without the rags attached but since I was treated so nasty over $20.00 I'm going to pay the return fee for the order hat they can return me my money this is probably why the bank flagged it in the 1st beginning no number no nothing to speak to somebody. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. About us. It also suggests that the company is organized and has taken steps to secure its online presence. Bluefly start taking better care of your customers. Bluefly: Contact Details and Business Profile - RocketReach We looked up Bluefly and found that the website is receiving a high amount of traffic. About. BBB Business Profiles generally cover a three-year reporting period. Furniture I would give this company zero stars if I could. The bathing suit was 27.94, they ripped me off with the label sent. Which is understandable, but my 87.xx purchase ended up in a refund of 60.xx. I knew immediately as it was wrapped in poor English packaging and the quality was off in many aspects. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. As a marketplace, we have many suppliers and we areunable to offer exchanges. If you purchase a 50 item, it could cost you 75% of that item to return it. THEY DIDNT ACCEPT IT AND THEY SAID IF I OPENED A CLAIM THEY WILL CHARGE ME FOR FRAUD FOR NOT PAYING .. This is horrible, especially since the item I ordered is defective (the zipper is broken). I have tried to contact Customers Support twice, but they replied with an automatic message with no further response. The following day, I dropped off the package at a DHL authorised center and went on my merry way. Essentially, returning only 30% of the original purchase cost. I eventually sent multiple emails and their response was nasty. NO SELLER IS MENTIONED ON THE WEBSITE .I ASKED FOR MY INVOICE , THEY SAID THE SELLER SHOULD HAVE INCLUDED AND THEY ARE NOT ABLE TO SEND IT TO ME . Claim it and get a lot of features. The latest complaint Gucci messenger bag was resolved on Mar 28, 2023. Write the return address on top left of a label if you're sending a package. part of me wants to take a chance, but i don't want to "loose" money. After reading all the negative reviews, why should i trust? Designer Fashion up to 70% Off Shoes, Handbags, Dresses & More - Bluefly If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. Submit a complaint and get your issue resolved. I'm done doing their job and trying to get them to correct this. Such a toxic business! Thank you for reaching out to us and we can definitely look into this for you! SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. Reviews are from legit customers. The complaint has been investigated and resolved to the customers satisfaction. 2023 Bluefly Hi Nancy, What's more, the item-- a BCBG puffer coat-- was delivered disgracefully, shoved into a bag that is too small. I have never had any problem with other sites delivering using UPS or USPS. I sent letter to their legal counsel. A huge scam about to go under! 2. Whenever I see more than 50 percent discount, I always back off. The complaint is very unclear and makes it Bluefly has left an official reply on this complaint. All merchandise listed on our site is new, unless a product states in the description that it is pre-owned. I don't like there return policy.It's hard to know your shoe size with different brands.I didn't know they charged $20 to return. If your order includes several items, we may ship them separately and at different times in order to get them to you faster. I ordered a parcel in 2014 and to me at a different address and was refunded on an item returned back to Bluefly and also for an item (I ordered 3 and did not receive one) that was not received..so really not much of a 'refund'- they just charged for not sending me the item. However ComplaintsBoard has detected that: Thank you for taking the time to voice your complaint. Like many others I put into UPS a pair of shoes to bluefly.com on the same day they were delivered. Unknown . 3 Ways to Write a Return Address - wikiHow I BOUGHT ON MARCH 19 2023 A MESSENGER *** FOR A GIFT TOTAL $ **** . 2) Select This is a Gift return on the Return Form and fill in required fields making sure to provide the gift recipients email address as this is where the credit will be sent. . Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. Depending on your card issuer your refund may take 3-10 business days to appear on your billing statement. It was enjoyable. I contacted immediately customer service asking to return it and making a bought 2 pair of boots (orders [protected] and [protected]), they both were small, returned using label provided by Bluefly. It wasn't what I expected (item color didn't look the same on the site and the actual) so I decided it will go back. Returns must be in their original, unused, and undamaged condition with all tags attached and all packaging included. All furniture deliveries require a valid telephone number. Return Time Frames May Vary And Are Indicated With Each Items Description. Everly Womens Leather Tall Mid-Calf Boots. Bought my daughter a pair of earrings from Blue Fly this year and paid for expedited shipping so they would arrive by Christmas. i called customer service when it happened and they were very unhelpful. BlueFly.com has an unusually secret and sneaky return policy that makes it almost impossible to return items that are missized, mismarked, or misrepresented. Anyone can write a Trustpilot review. Once I noticed the shipping address is wrong, I wanted to change the address. It is now nearly 3 weeks since I sent back the shoes and I have yet to see a dime. We proudly stand behind every piece we sell and guarantee the authenticity 100% with our vendors. I emailed to the customer service with the correct address. Paypal, method of payment, said 'this purchase is not covered' so they won't refund eitherI wonder why? Price gauging is not a good look, Bluefly! I didn't return the bag since it's authentic and bought it for a really good price. 2023 Bluefly That rubbed me the wrong way and I even attached photos to prove that they were worn. Bluefly | Zulily Balenciaga Womens Grey Grey Grey Fashion Designer Eyewear.

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