The only way to complete mlb sales on Stubhub is by entering the barcodes. and our 08-05-2022 07:20 PM. Sure you have guarantee against fraud, but that's not the point. It should be when you pay for the tickets then the tickets should be sent . One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. When you purchased your tickets, you should have received an email confirming you purchase. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Wtf.. Had a couple tickets up on StubHub for a couple weeks. I was told 4/11 they escalated my payment and I would get it in 24 hours. When talking to customer service and escalating to Michael the "Selling Supervisor" they said there was nothing they could do and that I would be on the hook for the 100% seller fee for price of ticket. Re: Tickets wont arrive until concert date. If you don't have the tickets first thing the morning of the show (we have to give the seller until the end of the day that shows for your estimated delivery date), absolutely let me or any of our moderators know in a private messageso we can get right on to our options to help. I understand you offer guarantee, but I want to make sure I can actually get into the show. But when arrived no seats, they said I had general admission standing room only. Chat with the representative until a refund has been issued. Not sure how this malicious tactic is seen as legal. Sorry we couldn't be helpful. Why would seller unnecessarily delay ticket delivery? Unfortunately if they miss this date, you will need to contact customer support. It may be close to the event due to ticket delivery delays. by the end of the day on your order's expected arrival date. Spanish Nights Tickets - StubHub being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Yes Your order's delivery status tells you if the tickets you bought on StubHub are ready. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Copyright 2018 - 2023 The Ascent. We've got you no matter what. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? There is no need to worry though, you are always covered under our FanProtect Guarantee and if there is an issue with the delivery of your tickets, we will find you comparable replacements or your money back. To check your expected delivery date, look at the 'Ready' date in the order details. You may not get them until just before that date. Seems like nothing but questions on this site with no answers. You're protected if events are canceled. Though the delays are tough, we still need to give our sellers the additional time as it is out of their control and the estimated delivery date was agreed to when the purchase was made. still haven't received tickets : r/stubhub - Reddit Rather, those fees can fluctuate based on factors such as ticket price and demand. After the switch, you will enter the email address you use to access the community in order to reset your password. Unsubscribe at any time. Reddit and its partners use cookies and similar technologies to provide you with a better experience. We can't ask them to send tickets earlier than the date in your order details. StubHub will deduct a fee from tickets you manage to sell through its site. Once we got into the venue we were told we had no seats that it was general admission. The Ascent does not cover all offers on the market. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Yankees still can't avoid injuries, still not hitting and blanked in 2 We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. But ,I have season tix to an extremely popular college basketball program. Do I need to worry that theyre trying to see if they can get more for them elsewhere and that they might back out of the transaction, or is there a valid reason they might be doing this that Im missing? I still show an option to transfer tickets in Ticketmaster but not to sell. Why does Stubhub wait until the day before the concert to send the tickets? I bought tickets in November and there was a "delay" in transfer. So - that being said - one fear of selling our basketball tickets here on Stubhub is that someone would turnaround and resell them AND that person WOULD list the actual seat #'s. Unsubscribe easily. same here, what I have learned is that someone can advertise tickets to sell, without having them. We can't ask them to send tickets earlier than the date in your order details. This company is horrible and they DO NOT care about their customers. Re: Tickets wont arrive until concert date. Price wasn't my concern as long as I got them for her. It may be close to the event due to ticket delivery delays. Solved: Selling tickets with delivery delay - StubHub Community I didn't go to the show and instead lost more money than the ticket was ever worth thanks to StubHub. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Ticket buyers and sellers say StubHub owes them after widespread event The pit tickets jumped to 400 each. For more information, please see our I received all 3 of my tickets 2 days after payment at the agreed price. You will enter your community username and new password and done! Here's what you need to know. Sometimes, events don't go off as planned. Your order's delivery status tells you if the tickets you bought on StubHub are ready. They are not a reputable company and will not help or rectify their mistakes. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. Sign up to receive our free weekly newsletter. So sorry again for the concerns! Dial +1 (866) 788-2482. Will I need to enter the barcode information on StubHub once it becomes available, or will I be able to complete the sale on StubHub via transfer of the tickets? But, issues really are rare to happen in getting your tickets. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. And if you're buying tickets, look at various sites to see which one has the best price. I was on hold with customer service for two and a half hours . If there are problems, our FanProtect Guarantee really has our fans back as we want you at the event you bought for. Ticket was sold and then canceled in this 3 hour period. And if so, you may be curious about StubHub if you've never used it before. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. How is that they don't accept refunds, but you also aren't guaranteed tickets? They (mlb) use this barcode system . Use of this website signifies your agreement to our, / Understanding your order's delivery status. Best Homeowners Insurance for New Construction, How to Get Discounts on Homeowners Insurance. So take your time and look around until you find the musical with the date and time that works perfectly for you and your schedule! Not getting your tickets until the day of the event has . View complete StubHub Return Policy. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Privacy Policy. This is why we do not list the specific seat #'s on our listings. I never received an email. Checking vs. Savings Account: Which Should You Pick? Sometimes, StubHub only allows hard stock ticket sales. Id like to be prepared ahead of time because the drive is long and I wouldnt want to show up and not be allowed in. and our They have nothing to do with it. In fact, StubHub says that if an issue arises with your tickets, it will find you comparable or better tickets to your event or otherwise refund your credit card in full. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. Again, I did everything right. That way there are no issues but additionally, so they can get paid. Obviously AVOID IF YOU CAN. 4 Things to Know About Buying Tickets on StubHub - Nasdaq For more information, please see our Unsubscribe easily. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Copyright, Trademark and Patent Information. 1. If these are not available, you will likely get a full refund. Your sale will show as an open order in your Stubhub account. How do I know I can trust these reviews about StubHub? Were all stressed! If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. The event is today and I still don't have my tickets : StubHub Be sure to include your email address, zip/postal code, and order number as well. Danielle is the author of this solution article. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. They said they would provide a refund and small account credit. This info is used to verify your account. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. Customer service all the way to your seat, 2000-2022 StubHub. They gave the tickets as a surprise Christmas present to their 14- and 12-year-old girls. Well start sending you the news you need delivered straight to you. The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). When I called and spoke with Ruben, he said that they sent me an email and since I didn't confirm the sale, their terms are that they get to charge me for the tickets?? Mobile app: @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. Help us improve this article with your feedback. Did you find it helpful? MLB is partnered up with Stubhub's and is fully integrated with them. In most cases, tickets aren't issued until 24 hours before the event. Did you find it helpful? Original review: April 16, 2023. So buyer beware. Stubhub NEVER processed a refund and NEVER provided an account credit. Guess what happened next concert started and seller finally emails the tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. As this date approaches, you don't need to contact us. Top 868 StubHub Reviews - ConsumerAffairs Help us improve this article with your feedback. We are changing the way you register and sign-in to the StubHub Community. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Solved: Why would seller unnecessarily delay ticket delive - StubHub ConsumerAffairs is not a government agency. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. I read the FAQ but don't understand it. Great question. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. Customer service all the way to your seat, 2000-2022 StubHub. @captain-janeway - There could be several reasons as to why; some already being mentioned. but we will do all that we can to help you out. Copyright 2023 Consumers Unified LLC. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. I've been on the phone with them 4 times now to get things resolved. We are changing the way you register and sign-in to the StubHub Community. Many or all of the products here are from our partners that compensate us. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Call toll-free from the U.S. or Canada, or chat online with support. All both of them could keep saying is "we sent you an email." Randy Miller | NJ Advance Media for NJ.com. How to Request a Stubhub Refund [98% Success] - DoNotPay Re: Selling tickets with delivery delay. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. If I would have shut my account down the first day I called none of the others would have made it through.". I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! My daughter's favorite artist was coming and specifically asked me to take her. Has anyone experienced this? 3/31/23 I called back again because 2 more set of the same tickets came in saying you have sold your tickets, I called again to ask why this is happening. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Some teams, venues, or artists put delivery delays. Hi all! Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good But it won't charge you a fee just to list your tickets, so there's no risk there. How Much Does Home Ownership Really Cost? I was told, "This time it is nothing we can do." Waiting till the day of is bull****. There are still tickets available it is just a very slow process," Smith Tweeted in March. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Hell they got there money so send the tickets. i know there is still time but after looking at this sub my confidence is low. We can't ask them to send tickets earlier than the date in your order details. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. . Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. The event is tonight. is there still hope i will get my ticket? I proceeded to delist the rest of the season off of the Stubhub platform and I now feel liberated but remain very angry about the last 9 months that I suffered with this horrible platform. StubHub went on to collect both the buyers payment AND my charge for the ticket price. Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. Yes Hell they got there money so send the tickets. You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. Scan this QR code to download the app now. This happens when the primary ticket company doesnt release the tickets to the original buyer for a while. It is not in a seller's best interest to cause issues for a buyer at the same time. 03-25-2022 10:53 AM. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Did you get the refund? Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. The "transfer" button is currently available on Ticketmaster, but the tickets and barcodes will not be available until a day or two before the event. The Ascent's Definitive Credit Score Guide. Check out our pick for Best No Annual Fee Credit Card of 2023. I was told it would be taken care of and that I did not need to do anything. How Stubhub almost made me miss the Redbox Bowl | Bear Insider I found the tickets for 153 on the website, when I paid for the tickets the price was 153, and as soon as I entered my card details and confirmed the order I got an email that I had paid for the order in the amount of $345.81. Not a very cool market price wise but sometimes it's worth the artist and experience. Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. When will I get my tickets from StubHub? : StubHub I bought Hamilton Chicago tickets for a show almost a full year later. In some cases, the primary won't release tickets until 48 hours prior to the event to help avoid ticket fraudulence and this may be the case for your seller. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Dealing with the same issue here but these were a Christmas gift and I wont be in the same state as the concert! In fact, this card is so good that our experts even use it personally. Understanding your order's delivery status Print. I went on to lose both my original ticket value AND the charge to my account. . You will enter your community username and new password and done! Fan rewards: Listings are removed without . It's looks like pure scam. Nonetheless, Stubhub refused to honor the sale and I was forced to delist them on Seatgeek where they were distressed sold at approximately 1,000 less than the Stubhub transaction. Adventures in Reselling: Tickets on Ticketmaster - Cardpe Diem Reading between the lines, this means you should expect to pay higher fees for tickets to a big-name event, and lower fees for a more run-of-the-mill event. But as those events near, they may come down in price in the absence of having a buyer. If you will get credit or a full refund on your original payment method. A link has directed you to this review. Make sure to ask the customer service agent to send you an email confirming your refund approval. You'll get your ticketsby the end of the day on your order's expected arrival date. You will enter your community username and new password and done! I am in the same boat. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. In this transaction StubHub made 15% off my ticket, then 15% off the other seller for replacement, then 100% off my for seller penalty, resulting in stubhub making 130% markup on a ticket, literally insane.

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