If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) See more More legroom, more style If you are in the USA or Canada pleaseemail:USAreps@virginholidays.com. 1.1The contents of the Web Site are intended for your personal non-commercial use. Please note that strict time limits may apply for notifying of loss, damage or delay of luggage to airlines. This Contract shall be governed by English Law and any dispute, claim or other matter which arises between us out of or in connection with your Contract or booking will be dealt with by the exclusive jurisdiction of the English Courts. Terms and conditions | Virgin Atlantic You shall have no rights to the proprietary software and related documentation, or any enhancements or modifications thereto, provided to you in order to access this Web Site ("Access Software"). With over 5000 locations in 168 countries, find the car you need wherever you need it and earn Virginpoints every time you rent with Avis. All cancellation charges become payable by you immediately upon confirmation of the cancellation, in accordance with clause 9.1. Rentals on consecutive days without a flight in between will be considered one rental. Other services and products described in this Web Site may well be subject to terms and conditions, details of which may be obtained from Virgin Atlantic Holidays or their service provider (as applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you are a resident in either of those jurisdictions. We reserve the right to cancel your booking. Pointswill be awarded on all qualifying retail and contract rates except tour operator, staff, prepaid, insurance replacement and other discounted rates. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Flight + Car | Flight + Hotel | Virgin Atlantic - Virgin Holidays Privacy policy | Safety: All cars are on average less than 6 months old and undergo a rigorous 40 point check pre rental service. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. We will not pay you compensation and the above options will not be available if we cancel as a result of your failure to make full payment on time. Please note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurance company. 7.6. Occasionally, things do not go as planned. Visit National Car Rentalto make a reservation and earnpoints on your rental. The car must be rented in the members name to earn mileage and only one Flying Club member per car rental will be credited with points. If we reasonably feel unable to properly accommodate the particular needs of the person(s) concerned, we reserve the right to inform you of this. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking or with us. The new traveller must ensure that they have their own insurance in line with these Booking Conditions. Car Rental Partners | Flying Club | Virgin Atlantic WebChoose Virgin Money for travel insurance. 13.3. Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF. Discounted rates are ineligible for Virginpoints including rentals involving free, complimentary, non commissionale travel industry rate rentals and tour rate products (rentals as part of a holiday package), rentals under corporate agreements, insurance replacement and body shop rentals. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. In order forpoints to be earned by Flying Club members through a qualifying rental, Hertz will have to disclose the following personal information: Flying Club membership number, surname, other names,points earned, rental location and dates of the qualifying rental. We will not accept responsibility for services or facilities which do not form part of our Contract with you,for example, any excursion of whatsoever nature you book now via any of our websites, our concierge services or via our website links to third parties (Excursions) that are not specifically and expressly stated to form a part of our contract with you or that you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you. Furthermore, according to the issuers customer service, not every applicant gets the same benefits. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package. However, sometimes this is not always possible for different reasons such as weather, natural disasters and operational issues. FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets. Please note that if you transfer your holiday to another person, you cannot transfer your holiday insurance. Some tickets, particularly special offers, sale and net fares are not refundable. 7.8. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand follow@FCDOtravelGovUKandfacebook.com/fcdotravel. Keep all copies of your original receipts until the correct amount ofpoints appear on your account. Terms and conditions | Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. 1.3You may however download or copy the Content and other downloadable items displayed on the Web Site subject to the following conditions: 1.3.1The material may only be used for your personal non-commercial purposes. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. 1.2This Web Site and its Contents are protected by copyright pursuant to English and international copyright laws. Keep informed of current travel health news by visitingwww.travelhealthpro.org.uk The cost of an ESTA is currently approximately $21 per person (as of May 2022) and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA Website at www.visitusa.org.uk where further information on the scheme and the up to date fee can also be found. Covid cover as standard* Cancellation cover if youre diagnosed with Covid-19 in the 14 days before your booked departure date, plus cover for emergency medical treatment and repatriation if you contract Covid-19 while abroad. For more details, see ourcookie policy. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs. General SIXT Terms & Conditions apply. 5.2. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. In the event of an unavoidable or extraordinary circumstance and where it is not possible to ensure your return as scheduled, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. For specific entries or formats, please Finally gave up on the Aug 30th holiday today & now in the process of cancelling everything. Passports: (https://www.gov.uk/apply-renew-passport); https://www.gov.uk/browse/abroad/passports and https://www.gov.uk/browse/citizenship/passports. No refunds will be given where customers fail to add Theme Park Days, or seek to add them too close to their holiday when there is likely to be no or limited availability. Virgin Atlantic Please note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. This flight will be operated by our partner, Delta, and will occur daily. On very rare occasions unforeseen events may cause a lengthy onboard delay either before take off or after landing. Cancel your mileage flight within 7 days of departure and you lose 100% of the miles used As far as I was concerned, this was simply not acceptable. In the event of a flight cancellation, a delay of more than 30 minutes or a diversion, we will notify you. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. 5.3. Explore our destinations and holiday types and save your faves to your very own Wishlist. They must be collected from the airport. Web24/7 Roadside Assistance. On rare occasions however all the confirmed passengers will check in for the flight and in this instance we comply fully with EU regulation 261/2004, and for flights departing from US airports the US Department of Transport 14 CFR Part 250, by firstly seeking volunteers to give up their seats and by offering affected passengers compensation and a seat on the next available flight, as well as meals and accommodation where necessary. Some Suppliers may require a cash deposit upon check-in for customers who do not have a payment/credit card. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. Prices exclude any gratuity or service charge that may be payable on board or in advance. Find out more Our partnership with Delta Air Lines Connect to the UK from over 200 US cities thanks to our partnership with Delta. Terms and conditions | Flight + Hotel | Virgin Atlantic Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. However, we regret we will be unable to make any refunds (unless we obtain any from our suppliers), pay you compensation or meet any costs or expenses you incur as a result. Copying or storing of any Content for other than personal use is expressly prohibited without prior written permission from Virgin Atlantic Holidays or the copyright holder identified in the copyright notice contained in the Contents; 1.3.2All copies must maintain copyright and other intellectual property notices contained in the original material; 1.3.3The products, technologies or processes illustrated or described in this Web Site may be the subject of other intellectual property rights reserved by Virgin Atlantic Holidays or by other third parties. or you can get in touch with ourin-resort team during local opening hours, Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us duty.office@virginholidays.com. 20.2. Earn 3 Virgin Points for every euro spent. have to do this within 14 days of the voucher being issued or it is locked as a voucher (trap 3) 2022 Virgin Atlantic Airways Ltd. All rights reserved. Bookings made by credit card or debit card no longer incur a fee. Our site uses cookies for various reasons. By continuing to browse you agree to our use of these. 13. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. A full and valid passport is required for destinations we feature (including for children) and visas (transit, business, tourist or otherwise) may be required for some destinations - and depending on the passport you hold. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. You can make date amendments free of charge within 24 hours of the booking being made. making a claim for reimbursement of essential items. If you are travelling on a flight operated by Delta Air Lines, you can manage your flight by going Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. Offer valid at participating Enterprise locations in Europe and North America. And Jane may be spelt Jayne. We understand that occasionally booking errors occur and if you make a booking on our own website and find you've made a spelling error with a name on the booking, we'll change this free of charge (you can't transfer a ticket to a completely different person though). Many will automatically add a daily charge to your onboard account. Content 3. Pregnant women may be required to provide medical documentation confirming fitness to travel. WebPlease expand the sections below to view our terms and conditions in more detail. Where necessary and appropriate overnight accommodation and meals will be provided until the next available flight departs. Skip the queues and the rental formalities. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section1.3of these Terms and Conditions), create new works from, distribute, perform, display or in any way exploit, any of the Content of this Web Site (including software) in whole or in part. Is my holiday still going ahead as planned? One of our aims is to provide you with a seamless journey from the time you make your booking right through to when you touch down and collect your baggage. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. Under the Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Or call UK 0844 249 0107 USA +1 (877) 868 2755. Travel to certain destinations may involve greater risk than others. Customers can choose from a mix of different vehicles, starting with compact automatics and going all the way to vans. WebVirgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. The organiser has to provide assistance if the traveller is in difficulty. Any amendments are subject to availability and eligibility and if we are able to make the change to your confirmed booking, you will be required to pay an administration charge of at least 50 per person/per change, in addition to any further costs or charges that we incur (whether from our suppliers or otherwise) in making the changes to your booking. Your use of the website 2. Contingency Plan for Lengthy Tarmac Delays. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. 15.8. More information is availablehere. Instead, your contract will be with the supplier of that Excursion or Locally Booked Excursion and not with us. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. 7.4 We reserve the right to amend the price of any unsold travel arrangements at any time. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Pursuant to clause 17 above, we do not accept liability for any items or experiences including excursions, activities or events booked using resort credits. Virgin Atlantic unused flights, unused car hire or as a result of early check-out). If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. i.e. Within 30 minutes of us knowing about it, we will provide you with the best available information via: We handle hundreds of bags per flight, and due to the sheer volume, checked in baggage can very occasionally go astray. Most changes are insignificant and will be advised at the earliest possible date. Please note: If only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the holiday cost for the remaining travellers. Remember that the lowest fares have less flexibility. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. WebVirgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. If you are in the USA or Canada pleaseemail: https://www.legislation.gov.uk/uksi/2018/634/contents/made, Unavoidable and extraordinary circumstances, https://www.gov.uk/browse/citizenship/passports, additional cover for skiing/extreme sports/adventure travel, https://ec.europa.eu/transport/modes/air/safety/air-ban_en, Foreign, Commonwealth and Development Office (FCDO). WebThe supply of the service creates an unsafe situation. If they are unable to resolve the problem, you should contact us straight away on the details shown in your travel documentation and well do everything reasonably possible to resolve your complaint whilst youre on holiday. By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions which apply to it and agree to be bound by them. Up to 15%* discount onSIXT rent a car orSIXT rent a truck and up to 20% discount onSIXT limousine service. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). This is how it now works: Economy Light tickets get a seat allocated at check-in, but passengers may also book a preferred seat for cash in advance if they wish. Be sure to provide your Flying Club membership number at the time of reservation, or when you arrive at National to pick up your vehicle. If you book via any other Avis channel then you will only be eligible for the basic Virgin Points and will not be eligible for any promotional points or discounts. Virgin Atlantic Holidays may from time to time change, alter, adapt, add or remove portions of these Terms and Conditions but if it does so it will post any such changes on this Web Site. airlines, boats, ships, inland waterways, trains). 2. Criminal proceedings may also be instigated. We will notify you of any impact to the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your booking, such as the flight, as well any increase in cost imposed by other suppliers), including amendment fees; (b) If not everyone in the booking is affected, you will have the right to transfer your place on the booking to another person nominated by you, subject always to the requirements of clause 8.3; (c) Cancelling your booking, in which case our standard cancellation charges shall apply as of the date we receive notice of cancellation from the lead name. For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. In order to confirm your chosen arrangements, you must pay a deposit (which, for some elements of your booking may be non-refundable), which may be higher than the standard deposit in order to secure specific types of airline tickets, hotel, Disney Park Tickets, tours, cruises, etc. In any of these circumstances no refunds or compensation will be paid to you. Please select your correct Flying Club membership level during the booking process to ensure the correct partnership benefits are applied and display the card upon collection of the vehicle. If a price on our booking confirmation, website, brochures or promotional material is obviously incorrect, a booking made on that price will not be valid and we reserve the right to cancel the booking, unless you wish to pay the correct price.

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