In response to questions, the appeal against the decision to exempt any part of your request, you should Feels like I'm on the phone to them all the time about waste collection. contact the editor here. If you think it would help to publish regularly the information you have The council website says that you have to go to Magistrates court to do this, and risk paying an even higher fine. The Ombudsman found the Council to be at fault and it agreed to our recommendations to remedy the injustice caused. <> If you are complaining about Housing Services, we use a two-stage complaints process. localoffer@merton.gov.ukFSD@merton.gov.uk By: Post, Local directories administrationc/o Early Years, Childcare and Children's Centres ServiceMerton Civic CentreLondon RoadMordenSM4 5DX. Your donations keep this site and others like it running. You get rats and mice due to the flytipping. The Ombudsman recommends the Council reviews its procedures to ensure similar problems do not reoccur. Unless it is policing its parking territory to collect its extortionate fees, and then chasing up fines, in which case it is efficient and highly organised. We will respond within 10 working days of receiving it. I would like to request information on the number of complaints received Jamie Dixon made this Freedom of Information request to Merton Borough Council Verified account Protected Tweets @; Suggested users 4 0 obj <> Ms C complained that her personal budget is not enough to pay for the home care she needs. "Such delays erode the confidence of complainants that their concerns are being taken seriously. As such, no further action is required and I have closed your complaint down. It has agreed to carry out these recommendations. Find out how to dispose of your food and garden waste including the Council's garden waste collection service. Waste collection is literally a joke here. The number of abatement notices served are as follows: - Boundary disputes There have been no boundary disputes involving the ", Continuing Council failure to enforce correct collection day on Haydons Road. Their communications and website could provide clearer information. "We need Merton Council and its contractors who are paid millions to take urgent action to address this major and ever worsening issue. Rubbish and recycling | Merton Council The Ombudsman has found no fault. The Ombudsman finds the Council failed to appropriately forward plan for X's transition into adult services. previous complaints or when multiple councillors from the same ward A Gannett Company. Been brilliant collecting rubbish and have kept up key services amazingly during lockdown. Rubbish Collections . My friends come to the road and ask what is wrong with my street. Contact us if you think it should be reopened. Complaints Department is not affiliated to, linked with or otherwise endorsed by Merton Council. Statement from the Council Leader, Councillor Ross Garrod. A Merton Council spokesperson said: "Our community and council share the same goal in making Merton a cleaner, greener place. It looks filthy and affects everyones mental health. I'm absolutely stressed and fuming!!! Our Merton Cost of Living Service is here! Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 General Enquiries: Merton Council 020 8274 4901. About this website It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. Merton Council Complaints - Complaints Department The Council should apologise for not responding to one of Ms J's complaints. As soon as I hear back from you we can continue processing your request. Mr B complained that the Council's enforcement agents charged him two enforcement fees for collecting multiple debts. "Our hearts go out to the family and friends of Sahara Salman, who tragically died in the explosion. If your rubbish or recycling was not collected, we will return to collect it if you: If you did not present your rubbish and recycling correctly, or your collection day was more than two days ago, please don't report this to us, as we will not be able to return to collect it before your next scheduled collection day. x[raf7xJ}HHM "Today, the thoughts of everyone at the council are with the residents of Galpin's Road in Pollards Hill, exactly one month after the gas explosion early on the morning of 8 August. If you need to get rid of an old telly and don't have a car, this leaves you with three options: (i) Turn up on a weekday (as if people don't work)(ii) Book a "bulky waste collection" for an extortionate price (as if we don't already pay council tax for waste collection)(iii) Just leave your rubbish in the streetWake up Merton Council!!!!!! Are you sure you want to delete this comment? Data returned from the Piano 'meterActive/meterExpired' callback event. Mr X complains on behalf of Mr Y about incorrect invoices for Mr Y's care, other aspects of Mr Y's care, and failure to complete a carer's assessment for Mr X. Mr X says the alleged failings have gone on "for years" and have caused pain and misery. However, the approved development would not have been different even if the fault did not occur. We have also found it was at fault for the way it handled her complaint. But the hole street has a local WhatsApp group and not one person has received any letter to this effect.I acknowledge receipt of your email. We clean our streets and pavements regularly andcarry out weekly checks for build-ups of litter. A site to help anyone submit a Freedom of Information request. Find out how we combat fake reviews. However it was noted that the number "We continue to act against those who don't respect our streets, taking in 521,290 in fines for litter and fly-tipping offences over the last year. Contact Us | Merton directories Mr B complained the Council failed to put in place provision in his son's statement of special educational needs, delayed issuing an education, health and care plan and delayed a school transfer. Mrs C complains the Council wrongly referred a 10.43 council tax debt to its enforcement agents which she says caused her unnecessary distress and a significant increase in outstanding costs. Foi Responses, You should put them at the edge of your property, close to the pavement but not on it. Benefits, Council Tax and housing; Births, marriages and deaths; Business and consumers; Communities and neighbourhoods; Council and democracy; Education and learning; Healthy living; Leisure, libraries and culture; Planning, buildings and environment; Rubbish and recycling; Social care; Streets, parking and transport The Fix My Street platform, already used by a number of other London Boroughs, allows residents to report the precise location of a fly-tip on a map. 12 months later and "further examples" of these problems are still prevalent. Verification can help ensure real people write reviews about real companies. "We're investing in more mobile CCTV to be deployed in hot spots across the borough. Contact us if you think it should be reopened. Please call us on 020 8770 5000 to discuss your requirements. The Council failed to communicate with Mrs X and her son properly about the decision to end his Education Health and Care Plan. - Accumulation of rubbish/waste (To clarify, I would like to know the councils land. They are poorly run and they really do not give a Damn about anyone. The Council will consider this issue for every future application in this CPZ. Editors' Code of Practice. A Merton Council spokesperson said: Our community and council share the same goal in making Merton a cleaner, greener place. Help us improve our site by giving feedback. If you are dissatisfied with the handling of your request or wish to private land. Mr B's son missed out on speech and language provision and Mr B had to go to time and trouble to pursue his complaint. endobj 0. Im a single parent just had a baby (3 weeks old) and health challenges, having explained my situation and also challenges with finances being on 675 per month, I offered to pay my PCN in instalments, they rudely demanded full payment of 130 further action will be taken! Leave feedback or a compliment. endobj When I wanted to get some information about social housing the response I got was - "what is it you want from me???" We couldnt load the mail server logs for this message. The Ombudsman has found fault with the way the Council had dealt with Ms C's case. You can also download a printable, personalised calendar, except if you live in a flat with communal (shared) bins. 2023 Trustpilot A/S. "This is partly caused by lazy and thoughtless people not taking their own rubbish home, but its also because bins arent emptied regularly and there is little or no enforcement from Merton Council. Collection days for rubbish, recycling and garden waste | Merton Council Please put out your rubbish and recycling correctly or we may not collect it. The Ombudsman has found fault by the Council as it did not keep adequate records, unreasonably delayed responding to Mr C's most recent report and failed to provide proper reasons for its decision not to take further action. Based on their experience of the service delivered by our service provider (Veolia) 71% of residents felt satisfied with the collection service, however 40% of households confirmed that they had. contact the editor here. merton council refuse collection complaints | Promo Tim I have tried to follow the correct procedures but this has been unsuccessful. Report a missed bin collection - GOV.UK Home Housing and local services Recycling and rubbish Report a missed bin collection Check your council's website to report a missed bin. As a subscriber, you are shown 80% less display advertising when reading our articles. Regulations 2004 within 20 working days. Environmental Health: 020 8545 3212. i|Yux/Vp2a,ST[L"De/xKQoC4Jpa*8KgdWs|{KB`Rhp)VFyV#T5X ^L{r\_k9z-kZ1t.8 +-,B N\Lv8aE&W\7tR'r9.pUj,bC2P> -IZ^"UQl]FySaI%3cuBKVn$89O#:}xmVHBu9X`qRo/8yRt&7TuoF:Ml^pX +Z" gA7^n\@'%"hMQYSe ck0qfv;6}{4lUx]E8#F!,hae:[",AfnnF0Roc{8!UQ>O+>y(ZD|fdJ4mHLyYH7&[|YbV";iBLx:B-j3 Fm2 WhatDoTheyKnow also publishes and archives requests and responses, building a massive archive of information. is looking to increase the amount of information that it publishes The Council has offered to refund the additional compliance and enforcement costs which the Ombudsman considers is a suitable remedy. a case management system could be used to manage these The Council is at fault for not providing full information to the Children and Family Court Advisory Service in November 2016, for not getting Ms M's consent to a male student in a meeting with her social worker, for delays in sending minutes of meetings and for failings in its complaints handling. Incompetent, slow, complacent, ineffective, disinterested. We recommend it decides how it will remove the bamboo plant from the park and provides Ms B with a timetable of any action it plans to undertake. Visit our elections pages to find out more or register to vote. Awful waste collection service Feels like I'm on the phone to them all the time about waste collection. Council Tax is too high just compared to Wandsworth council which is just neighbouring. Bins should be seen easily from the road. Below is a summary of every single of of those 22 decisions: We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Make a complaint - Wandsworth Borough Council BLOODY RACEST TO ASIAN COMMUNITY WHO WORK LIKE SLAVE FOR PEOPLES OF BRITAIN EVER SINCE 1947. People working there are so lazy, laid back and slow. Then all of a sudden, one of Merton Councils enforcement officers springs out of nowhere and tells me Ive committed an offence. They have read it as a request for the number Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. Residents in the borough, which has been nicknamed Mucky Merton, have long complained about illegal waste dumping, or fly tipping. This site is part of Newsquest's audited local newspaper network. I found the Council at fault for referring the debts on two separate occasions to the enforcement agents rather than all at the same time. a method to determine when complaints were chasing progress on | If you have any queries or concerns about this please contact us. A Gannett Company. council cannot take complaints about accumulation of rubbish/waste on Mrs Y complains about the Council's lack of transition planning for her son, X, who has recently turned 18. Problems with this page? Put your bins, boxes and caddies out before 6:00 am on the morning of your collection. Merton Council has announced it is to offer its residents free bulky waste collections.The new environmental initiative will mean that from 1 November the borough's residents will be able to book a free collection of up to five items once every three months. The Ombudsman does not uphold the other parts of the complaint because there is no fault in the Council's actions. On top of that, for unknown reasons the recycling centre is not accessible during weekends except for two hrs on Sat morning if you're driving a hired mini van instead of a car (as if the point is the vehicle, not the waste). It failed to consider her objections on one application then reissued the decision notice without keeping the original. Replacement wheelie bins, boxes, bags and caddies - Sutton Council The Council is at fault for missing collections and poor information about its procedures. Waste and Recycling - Melton Borough Council. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA; poochon puppies for sale in nebraska; Tags . 12 months later and "further examples" of these problems are still prevalent. Telephone: 0303 123 1113. Merton Council, Civic Centre, Morden, SM4 5DX. 2 0 obj Initial complaints should be directed to Merton Council directly. Merton - Stop Hate UK We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. Staff are so unhelpful , my daughter went to nursery in Merton and it was poorly run , failed to tell me my daughter had an accident and then had the cheek to tell me she took the incident formHome which is a complete breach ofData protection, staff in parking services very unhelpful and one particularly very sarcastic they literally do not have any customer service skills in the slightest. We have now considered your information request as set out below. We also ensure all reviews are published without moderation. Use this comments section to discuss problems you have had with Merton Council, or how they have handled your complaints. request an Internal Review at or write in to Freedom of Information team, Thank you for your email message. Please report any comments that break our rules. Merton Nuisance Complaints - a Freedom of Information request to Merton Complaints are only taken about waste on public land. Litter, fly-tipping and weeds on streets : Report it | Merton Council We continue to make proactive and preventative steps to tackle litter and fly-tipping on our streets. Your vote matters, don't lose it. and had to wait before being sent to voicemail.The second time they simply hung up on me!Have the decency to complete your shift and disconnect at 5 pm on the dot if you can't be asked or change your operating hours online.All queries are important and you are supposed to be available until 5 pm! Legal information Contact us : Overview | Merton Council 287K All rights reserved. Complaints ; Freedom of Information ; Subject Access Requests PDF Agenda Item 5 - London Borough of Merton "Merton Council is charging for the items to be picked up so now people come to our road and dumb their rubbish and flytip," she said. The free collection includes fridges and freezers. The Council failed to ensure an increase in speech and language provision was put into place between 2015 and 2017 and delayed issuing an education, health and care plan. Data returned from the Piano 'meterActive/meterExpired' callback event. Comments have been closed on this article. It has agreed to pay Ms M 350 for the avoidable distress caused. 1. file:///tmp/www.merton.gov.uk/foi. Report abandoned trolleys from Tesco by calling their trolley collection service on 01392 882 210. The Council has agreed to apologise for this. #CostofLivingMerton. Waste and Recycling - Melton Borough Council Merton Council (@Merton_Council) / Twitter It's disgusting. Telephone. The complaint is about how long the Council took to find the complainant suitable supported housing, which met his needs for autism specific supported housing. provided, please forward this message to [email address] Contact Veolia Help and Support | Veolia UK The Ombudsman found fault with regards to the way in which the Council involved Ms C and her daughter in the care planning. "I hate it. Last year Merton Council's handling of complaints was a big concern for the Local Government and Social Care Ombudsman. "As well as making 9,500 visits each week to empty on-street litter bins across the SLWP, Veolias team sweeps streets and pavements, empties recycling banks, and clears fly-tips, to keep each borough safe, clean and tidy. A new way to report Fly-tipping in Merton - Merton Council Newsroom To get in touch with the directories website team you can use this form or you can email or write to us at either of theaddresses given below. We use dedicated people and clever technology to safeguard our platform. You try to order a new one and they tell you the order never went through so then you're waiting months for a new one to be returned to youConsidering how much the council tax is, it's just not worth it. Mr C complains about the way the Council responded to his reports of planning breaches at a neighbouring property. quoting the FOI request number and we will get in touch with you. endobj Merton and Veolia respond to rubbish complaints TEXTILES recycling is NEVER collected, just discarded into a road.. Over and over and over again.. Called to ask for help, and after telling that I am disabled and house bound , was told to collect the bag and put it away till next week ! Website: [1]www.ico.org.uk. opposed to fly tipping) Information not held. Due to the national HGV driver shortage caused by Brexit & Covid-19, we have taken the decision with Veolia to temporarily merge recycling and rubbish collections at some blocks of flats across Merton. Please note a further warning letter will be posted around the surrounding area of the incident. The Ombudsman recently released its annual summary of complaints made about councils across the country for the year ending on March 31. I apologise and offer to pick up the cigarette butt and put it in the bin. time periods: - Noise complaints (if possible to be further broken down by totals each Complaints and feedback - Sutton Council Mrs B complained that the Council failed to properly explain the funding arrangements for the care of her late mother Mrs C. There was fault by the Council in the information it provided and the time it took to consider the funding of Mrs C's care. This website and associated newspapers adhere to the Independent Press Standards Organisation's Ms J complains the Council failed to meet her adult son's education and care needs. I've lived in 4 councils in London and Merton is by far the worst (and certainly not the cheapest). These adverts enable local businesses to get in front of their target audience the local community. Another resident, who lives on Kingsley Road, told Wimbledon Times: "We are drowning in filthy streets and fly-tipps and the council seem to look away. Check your bin collection days - Sutton Council report a missed bin collection; report dumped rubbish; manage a parking fine; find out about parking permits; comment or object to a planning application; Comments or complaints Make a complaint or comment; Comment and complaint procedures; . inaccuracy or intrusion, then please Petition organiser Sally Knocker, wrote on the campaign page: "Almost every day, people living in Colliers Wood and other parts of Merton come out of their houses to find quantities of rubbish on their streets. levels. Contact the Web Team Selma, of Conway Gardens in Pollards Hill, said she is embarrassed by how dirty her street looks. Fly-tipping is a growing problem across the country, but our message to those who disrespect our streets in our borough is clear: don't mess with Merton.. . 07/11/2019 - Standards and General Purposes Committee (Item 7). I do have door collection for the rest of the Rubbish and recycling, but it never ever happened yet in 3 years ! Separate rights of appeal. During our investigation, the Council apologised to Mr X and cancelled his care costs. Newsquest Media Group Ltd, 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW Registered in England & Wales | 01676637 |. Report a missed bin collection - GOV.UK As a subscriber, you are shown 80% less display advertising when reading our articles. | Bins, recycling and commercial waste | Royal Borough of Kensington and Companies can ask for reviews via automatic invitations. Information about rubbish, garden and bulky waste collections, missed collections, overflowing bins, flyposting and more. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It is important that we continue to promote these adverts as our local businesses need as much support as possible during these challenging times. 5AF. Smelly nappies anyone? Merton offers free bulky waste collection | Merton Council Newsroom Claim your profile to access Trustpilots free business tools and connect with customers. Nor does the Council have consider the weight limit on the access road because it is a private matter between the land owners and the developer. Some complaints may fall under an alternative statutory appeal or tribunal process. well this shows the quality of the service. This request has been closed to new correspondence. No one turned up, all my items are still outside my front and it's bin day tomorrow. 3 0 obj Social Services (office hours): 020 8545 4226. - Boundary disputes If we are unable to do so, we will provide an explanation . "Our Neighbourhood Officers have increased the number of street inspections they make to hold our contractor to account and in the last 6 months, we deducted 26,825 from our service provider for under performance. Secondly, they don't take any step back from taking extra money from you by means of PCN for parkings and just go for getting full 130. Get the latest news and information about the topics that interest you, straight to your inbox. Merton London Borough Council is the local authority for the London Borough of Merton in Greater London, England. The Council has refunded one of the fees. Genuinely the worst council in London!

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