We are absolutely thrilled that you have rated us so highly! . Really really poor dealership. Top service. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Stratstone - MINI Leeds Reviews | Read Customer Service Reviews of www If you think theyve got no time for customers then they have even less time to check the quality of the vehicle. Verification can help ensure real people write reviews about real companies. Mixing the fun of a MINI with the benefits of an electrified drivetrain, this is the next step for one of Britain's favourite brands. Approved by the manufacturer themselves, our range of Approved Used MINI vehicles are delivered with a host of benefits that guarantee you are investing in a quality example. Clearly they are getting too big a basic wage if they can afford to throw business away. Stratstone | LinkedIn Hi Dawn,Thank you very much for taking the time to leave us this positive review! The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Felt completely misled regarding the results of the health check and recommendations regarding the MOT of my MIni which is less than 3 years old. Just purchased a beautiful new mini from Stratstone tyneside that i am delighted with. If you would like further information, we take a detailed look at the history of the brands we work with and the cars they make within our Stratstone blog section.A range of videos can also be found on the Stratstone YouTube channel. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Your review is very important to us, as our goal is to deliver an outstanding customer experience. No management, no leadership and the service reception is ran by people who know nothing about cars. 2023 Trustpilot A/S. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . He showcased Stratstone Mini very favourably. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Got to give a special mention to Rhiannon. After all, who does not love a MINI? We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. Hi Dylan,Thank you for taking the time to post this review. However, throughout the period from ordering last February through to handover today on 23rd June, Paul was extremely helpful, understanding and friendly and made matters uncomplicated to enable the transition to run seamlessly. Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. Damian as always and Ryan in the Service Dept were first class. Very knowledable reception staff took very good care of me. Thanks again Jessica and BMW Stratstone. The entire team at Leeds seem an exceptionally welcoming team. Would 100% recommend this dealership. Top service. Took just one week from first visit to home delivery. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. The aftercare is disgusting from the branch sales and service team and the branch head of business. Everything I expected and was promised was done. Little gestures go such a long way. - their short term thinking just demonstrates the customer experience is not a value BMW believe in! Exhaust was making a very strange noise. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? I have just changed my sons Motability vehicle at Stratstone Mini in Leeds. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. At Stratstone, we are proud to represent some of the world's best premium and luxury car manufacturers. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Here are 8 tips for writing great reviews. Bought a replacement key for almost 200. Very knowledable reception staff took very good care of me. Lovely courtesy car clean and well presented. It goes against our guidelines to offer incentives for reviews. I just found the customer service very mediocre. 10 out of10. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Travelled to dealership to collect car and handover was seamless. It goes against our guidelines to offer incentives for reviews. Stratstone MINI - Posts | Facebook Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Kindest regards.Customer Services. My car was in on 4th April for a recall. The salesman was a very pleasant & helpful young man. CarStore (Nottingham Road, Beeston, Nottingham, UK) . I so appreciate it .. a very positive and reassuring experience. Here are 8 tips for writing great reviews. Find out how we combat fake reviews. Browse our wide range of Business Contract Hire offers on MINI's most popular models. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. We never felt under pressure, and were offered a very reasonable price. Took my Mini for its yearly service. We are absolutely thrilled that you have rated us so highly! . Granted it is a free service, however it was done so poorly, Id have rather it hadnt been done at all. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Kindest regards.Customer Services. Stratstone - MINI Doncaster Reviews | Read Customer Service Reviews of Booked a MOT online a week ago with Stratstone BMW Leeds. Kindest regards.Customer Services, The whole of Stratstones team involved in my car purchase and the car handover where very efficient,friendly and answered my queries to my satisfaction. Stratstone | 15,606 followers on LinkedIn. Stratstone MINI - Thank you to everyone who attended our | Facebook Used MINI Cars For Sale - Stratstone Best wishes,Customer Services. Date of experience: 08 December 2022 Rang to book car in for emissions problem, fitted me in first thing next morning. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Took just one week from first visit to home delivery. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. Best wishes,Customer Services. The branch is always available for any assistance that you may need. He and is colleague looked after us throughout the sale. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! 2023 Trustpilot, Inc. All rights reserved. Travelled to dealership to collect car and handover was seamless. Total incompetence. Do you agree with Stratstone - BMW Leeds's 4-star rating? See how that goes. Kept in contact throughout, collected car later that day and it had even had a wash, thank you! I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Ranjit started as a product genius and . I was regularly kept up-to-date with the progress of my service. I will never use Stratstone Mini again. What are the opening times for Stratstone Mini Leeds? It meant we could put the car through its paces under conditions pertinent to us. Will definitely get my next bmw from here ! Took just one week from first visit to home delivery. Excellent service from Chloe in the service department and the technician. Dave Banks - Head of Business - Stratstone Tyneside BMW/Mini | LinkedIn Many thanks to Mark and Gary for a great experience. We value your feedback and take pride in providing the best possible customer service! Hi Dawn,Thank you very much for 5* review! Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. The car is gorgeous and the service was second to none! MINI has partnered with the Dogs Trust to ensure our retailers are ready to welcome your best friend. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! his customer service was excellent. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Stratstone Mini Leeds | Car dealership in Leeds | AutoTrader We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. My experience with Stratstone BMW Leeds My experience with Stratstone BMW Leeds was great, pleasure to deal with and staff there are great. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. I would highly recommend this dealership if you are looking to buy a Mini. His favourite MINI is the . A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. 8days later guess what? Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Set up a monthly service plan when I bought the car.Service Plan keeps costs manageable and happier using BMW as the service provider. Working away from home and my local Mini centre I called in to Stratstone Mini Leeds when my warning light came on indicating a need for oil, and I was really worried. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Everything I expected and was promised was done. Hi Jack,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Throughout, Paul laid out the options in an open and transparent manner and although clearly wanted to sell the more expensive motor, enabled the family to make the decision we wanted. MINI Leeds - Stratstone We also ensure all reviews are published without moderation. Stratstone MINI Leeds are very pleased to welcome the all new MINI Electric I was given a courtesy car which helped me greatly. We hope to be of service to you again! Exclusive retail offers across the range. Holly was a new member of the sales team & in our opinion a great credit to the company. Official MINI Retailer in Leeds. Holly was a new member of the sales team & in our opinion a great credit to the company. Your review is very important to us, as our goal is to deliver an outstanding customer experience. Top service. Lady very helpful on the phone. Suggested companies are based on peoples browsing tendencies. Thanks again!Customer Services. Occasionally we will send out newsletters promoting our offers and discounts. Lovely courtesy car clean and well presented. Thank you to everyone who attended our MINI Big Love event. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Stratstone - Home - Facebook Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. I was dealt with by Ellie who was excellent and the whole process went smoothly. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. I am very pleased you are satisfied with your visit! This morning on Sky's Sophy Ridge on Sunday, nurses union leader Pat Cullen attacked the government over its failure to give RCN members a decent pay rise as Transport Secretary Mark Harper . Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? We use dedicated people and clever technology to safeguard our platform. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! Lovely courtesy car clean and well presented. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. Once you have purchased you car, for some reason you are passed onto a handover person . Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Took my Mini for its yearly service. New and Approved Used MINI sales, servicing, Motability and more at Stratstone MINI. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. I rang the garage and was told the money would be reimbursed in 5 working days. I was regularly kept up-to-date with the progress of my service. It meant we could put the car through its paces under conditions pertinent to us. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. What's more, with Stratstone MINI, you can take advantage of an Approved Used MINI with a number of benefits. Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. The new Range Rover SV Lansdowne Edition, a unique Range Rover, was revealed at an exclusive event at Stratstone Mayfair on 7th February 2023. We are absolutely thrilled that you have rated us so highly! Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. In their words "For some reason it hasn't come through and we're already full tomorrow so can we rebook it". They think we customers ate stupid!! Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. She really is a star , Hi Samantha,Thank you so much for taking the time to review your experience with us.We are absolutely thrilled that you have rated us so highly!Kindest regards.Customer Services, My wife purchased her car from them and for the last 3 years they had been excellent, today for the mot they advised a brake fluid top up my wife said ok, she was then contacted saying it required new discs and pads at 900, what a shock and offered finance, she called me and I said no, the car passed the mot, on payment she was charged 70 for brake fluid, this is absolutely disgusting how can a car pass an mot if the brakes are no good and they still charge 70 for brake fluid, we have lost all trust in them and will never use them again, Hi Daniel,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. 2023 Trustpilot A/S. Top service. I am very pleased you are satisfied with your visit! As always the service was top notch, personable and efficient, and got a great deal on my new car too. Thanks again!Customer Services. Thanks again!Customer Services. The communication was great and consistent and has been the most straight forward car purchase I have had. Its Thurdsday.Left several messages. Best wishes, Customer Services. Stratstone MINI - Stratstone MINI Leeds are very pleased | Facebook Thanks again!Customer Services. Discover a comprehensive choice of official MINI accessories, parts and lifestyle products. Im off for a BMW , Hi Kym,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Customer Services. Asked what was more likely, his football team Arsenal winning the Premier League or Labour winning the election, he added: "Us winning the election". Find out how we combat fake reviews. Wont be buying from them again ever. Would highly recommend & would return in the future. On this occasion I had to go elsewhere and pay for work that was allegedly carried out in store. Anyone can write a Trustpilot review. Thanks again!Customer Services, So glad I bought my car from here. Wouldnt it be good to know your servicing costs are comprehensively covered? Technician provide a very comprehensive report and video. MINI Launch a Final Edition of the Clubman Model, MINI Launches New Limited Edition Convertible EV. I had an MOT, service and also had a new service plan set up. Stratstone, has been confirmed as the UK leading launch partner of multinational high-tech company BYD. Customer Services, Simply excellent throughout. I declined but asked for a copy of the report in order to buy and fit correct parts elsewhere. He showcased Stratstone Mini very favourably. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Stratstone News Technician provide a very comprehensive report and video. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Thank you for taking the time to leave us your rating!Customer Services. Our Stratstone MINI retailers have access to a broad range of offers on MINI's range of new cars. I found their customer service excellent, Hi David,I appreciate you taking the time to leave this review! Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Customer Services, despite delays, which were unavoidable, I was kept informed on the progress.easy to deal with and did what they promisedyou cant ask for much else, Hi Francesca,Thank you for taking the time to leave us this positive review! Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Charged 150 for a diagnostic report. Official MINI Retailer in Leeds. We also ensure all reviews are published without moderation. Thank you to the whole team there for their patience and help, especially to Nathan B! We value your feedback and take pride in providing the best possible customer service! Very happy with the overall experience. Find your perfect MINI today with our fantastic MINI Drive Away Today offers for vehicles in stock & available for immediate delivery. We hope to be of service to you again! We use dedicated people and clever technology to safeguard our platform. Best wishes,Customer Services, We were looked after by Paul, the mini we enquired about was waiting for us for a test drive , he was very helpful and accommodating , we came away with a great experience , thank you Paul.Heather and Rick, Hi Rick,We appreciate you taking the time to review us!I am very pleased everything was handled to your satisfaction!Enjoy your day!Customer Services. Business Development Manager Stratstone BMW and MINI Leeds 4d Edited 48 hours to sell! Stratstone smart (155 Gelderd Road, Leeds, UK) Car dealership. Nothing is too much trouble for her and I'm always kept up to date with what's going on with my vehicle. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. Suggested companies are based on peoples browsing tendencies. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Hi Janet,Thank you for taking the time to leave us this fantastic review!We strive to provide excellent customer service at the MINI branch in Leeds.Thanks again!Customer Services. Hi,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services, Went into the leeds holbeck store as I had some issues with my locking nut. She booked me in, I was impressed that she rang the day prior to having them fit, to remind me of the appointment, of which impressed me. Exhaust was making a very strange noise. We never felt under pressure, and were offered a very reasonable price. We offer flexible finance on all vehicles, ensuring you get a great deal that is tailored to your needs and requirements. Neither yesterday or today did anyone ring me back. Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. Do you agree with Stratstone - MINI Leeds's star rating? Hi John,We love receiving positive feedback and we appreciate your positive review of your recent visit to the MINI branch in Leeds.We hope you'll consider us again in the future with your automotive needs!Customer Services. Great customer service at Stratstone MINI Leeds. I took the time to look through their website and choose a car nearly 40,000 . To a non- internet savvy, phone phobic pensioner organising her Mini love affair with a company over 200 miles away could prove to be a recipe for disaster! The branch is always available for any assistance that you may need. We strive to create the most competitive deals on new MINI models and we always go the extra mile to ensure Approved Used examples are rigorously prepared to the highest standards. The staff make you so welcome, they are very friendly with excellent customer service and product knowledge. Lady very helpful on the phone. Mark helped get a finance deal with my old mini as part exchange, i was very pleased with it. I had an MOT, service and also had a new service plan set up. We are absolutely thrilled that you have rated us so highly! He showcased Stratstone Mini very favourably. I had a positive experience at Stratstone Mini, Tim Spencer went above and beyond and made the experience stress free and pleasant. We really appreciated being allowed to test drive the car on our own with a more than adequate time allowance & no distance restrictions. Visit us today. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT.

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